Telephone the council

The Contact Centre has been designed with our customers in mind. Call us to speak to a highly trained customer services officer who can either help with your enquiry or transfer you through to a member of staff within the council who can.

Or why not contact us online? You can report a number of issues and apply for services quickly, and at a time that suits you, using our easy-to-use online form. Visit our Do It Online section to find out more.

About the Contact Centre

The Contact Centre aims toward Customer Service Excellence. In order to achieve this we make every effort to listen to what you have to say and learning what you value. We have an automated telephone answering system that enables you to quickly speak to one of our officers.

We provide help with the following services:

• Council Tax
• Housing Benefit and Council Tax Benefit
• Public Realm: refuse, special collection, abandoned vehicles, rubbish and fly tipping, commercial and trade waste, street lighting, street furniture, road and pavement repairs, road crossings, guard rails, islands and bollards
• Housing Services: homelessness, housing advice and lettings
• Newham Homes enquiries: community housing, rent charges, rent arrears, racial harassment, right to buy, repairs, sheltered housing, decent homes and Newham Network
• Social Services enquiries and referrals: Children and families, adult mental health, learning difficulties, disabilities and ill health services, applications for concessionary fares, registration of disabilities, initial assessments and access to files and welfare benefit advice
• Education Services: Pupil Services and Education Maintenance Allowance
• Parking Management: Enforcement; disabled parking; controlled parking and Pay and display enquiries
• Credit and debit card enquiries
• Newham Payments: including rent, council tax, business rates and services charges
• Building Control - we can book appointments for inspectors to visit properties in Newham on behalf of the Building Control department.
• National checking

Our service to you

Our team of highly trained customer services officers will give their names when answering the telephone. We are friendly, helpful and sensitive to your needs. We are ready to help you with all your enquiries, so please feel free to telephone us with your problems or concerns. We may even be able to advise you of services you are entitled to which you may be unaware of.

We can also offer help if English is not your first language. We have Textphone and Type, and we can supply Braille and taped information on demand if you require these.