- What is the best way for me to send in my
identification?
-
Please do not post important documents like passports or birth
certificates. Telephone our Contact Centre on 020 8430 2000 to make
an appointment to bring in your documents.
- I am leaving my home temporarily. Do I need to tell the
Council?
-
Yes, you need to tell us if you or your partner go away
temporarily and how long you expect to be away. This could include
things like going into hospital or visiting a friend or relative.
See our section on going away for more information.
more details
- Can I receive a Discretionary Housing Payment?
-
You could be able to get a Discretionary Housing Payment if you
are already getting Housing benefit or Council tax benefit but you
do not get the full amount. Please see more information on
Discretionary Housing Payment.
- Can someone else in my household claim Housing benefit while I
am away?
-
If it seems likely that you won't get Housing benefit while you
are away, it might be more appropriate if someone living in your
home claims Housing benefit instead. This would normally be your
partner, but in some circumstances we might be able to accept a
claim from someome else who lives with you.
- Do I need to tell the Council if things change while I am
away?
-
Yes, even while you are away you need to tell us about any
changes that would affect your Housing benefit. This includes the
usual things like income and savings and changes affecting the
people who live in your home. It also includes changes to the
length of time you expect to be away and changes to your reasons
for being away.