Service standards

 

The Education Welfare Service is committed to:

• Keeping appointments
• Being courteous
• Informing you of your rights and responsibilities
• Delivering a prompt and effective service
• Responding to complaints according to council procedures and timescales
• Operating within the equal opportunities policy of the council

In return we ask you to:

• Work in partnership with your child's school
• Let the school know of any absence promptly
• Avoid using school days to take your child for trips, visits, shopping or holidays
• Make sure your child is not illegally employed or exploited
• Look out for signs that your child may be missing school without your knowledge