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Mortgage arrears

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If you are in difficulties with your mortgage repayments, it is important that you talk to your mortgage lender and explain your circumstances immediately otherwise you risk losing your home.

Your mortgage lender maybe prepared to enter into a temporary arrangement with you to help you through this difficult period.

If you lose your job - you should seek advice from your social security office or Jobcentre as you may be entitled to help with your housing costs. However, if you are entitled to help with your housing costs you will not receive it immediately.

If you have Mortgage Protection insurance -
you should contact your insurer immediately. Your insurer will expect you to provide evidence that you are unable to work. You should check with your insurer what evidence they require. You should keep any letter you receive from the Benefits Agency or the Employment Service, as your insurer may need to see them.

What can the Council do?

The Council can provide debt advice and mediation if you are in danger of losing your home. Contact the Housing Options Centre for an appointment with one of our Housing Advisors.

If there is sufficient evidence to indicate that your mortgage lender is going to repossess your home, the Council will also advise you on the alternative options for rehousing available to you.
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