Temporary
Accommodation Services - service standards
Temporary accommodation is used by
the Council to house people in the short-term, or until permanent
accommodation is secured. The Temporary Accommodation Services will
assist you in this process.
Service Standards
If you visit us at our offices we aim to:
- See everyone within 10 minutes of your arrival.
When you accept an offer of a temporary home we will:
- Provide you with a welcome pack either during the sign up for a
property or when provided with keys for a property managed by a
Managing Agent.
- Visit you within one month of you moving in. This will be a
visit from the Council or one of its Managing Agents
- Ensure the property we offer you is in a reasonable standard of
repair and decoration and ready to occupy.
When collecting rent we will:
-
Send you a quarterly rent statement (via Newham
Homes)
-
Send you an annual notification of your rent and
service charge liability
-
Inform you in writing of any other increases we make
to your payment obligations a minimum of 28 days before it takes
effect.
Service Satisfaction
We welcome customer feedback about our service. If you wish to
comment on the standards above you can email, speak to a Team
Leader or write to the Service Manager.
Temporary Accommodation Manager
1st Floor
Bridge House,
320 High Street
Stratford
London
E15 1EP
Email:
hsgtas@newham.gov.uk
If you are not satisfied with our response you may wish to
make
a formal complaint using our
complaints procedure.