Ways to pay your rent

There are a number of ways you can pay your rent, including by Direct Debit and online payments.Your tenancy conditions say that you must pay your rent every week for the following week. It is important that you decide how to pay your rent before you move in to your new home.

At any time you can check your balance online.

If you are a Temporary Accommodation Service tenant and would like a rent account statement posted to you, please email us on hsg-tasrents@newham.gov.uk (click to open a new email) and provide your name, address, and the dates you want the statement to start and finish. Please ensure you include your 10 digit rent account number. You can get this from your All Pay card.
There are now many other ways to pay your rent, Council Tax and other charges, including by Direct Debit, standing order, online and by telephone. To find out about alternative payment methods visit www.newham.gov.uk/cashless or pick up a leaflet in your Local Service Centre.

Direct debit
We would prefer you to pay your rent in this way. It avoids queuing, postage and paperwork, and it takes away the worry of paying your rent on time. If you want to pay by direct debit, you can get an application form from your Local Service Centre or by phoning our Contact Centre on 020 8430 2000. Unfortunately our direct debit service is not available for clients in Bed and Breakfast.

Over the internet
You can also pay by debit card online using the Online Payments service.

Internet banking
If you have internet access to your bank account you can pay your rent via internet banking.

If you wish to pay your rent in this way you will need the following details;

Our bank details :

London Borough of Newham Income Account
Lloyds TSB
City Office Branch
PO Box 72
Bailey Drive
Gillingham Business Park
Kent
ME8 0LS
Sort Code: 30-00-02
Account Number: 00879113

You will also need to quote your full 10 digit account number. You can get this from your All Pay card.

Allpay Card Scheme
This is where you can pay at the post office or other local retail outlets. Find your nearest post office.

You will be given a payment card so that you can make cash rental payments at any outlet in the country that displays the Allpay, PayPoint or Payzone symbols.

To find your nearest PayPoint, please visit the PayPoint website.
You can still pay your rent and Council Tax using Allpay cards in the nearby Post Office, as well as at many other shops in the area.

Standing order
If you want to pay by standing order, you can get an application form from a Local Service Centre or from the Temporary Accommodation Rent Service Team on 020 8430 2000. It is important that if you pay in this way, you tell your bank immediately of any changes to the rent you have to pay.

Over the phone
You can pay over the phone using a debit or credit card by calling the Call Centre on 020 8430 2000 and asking for 'Payments'. Payments will be authorised while you wait so you know that the payment has gone through. Please ensure you have your All Pay card or your 10 digit rent account number with you.

Direct from your pay
If you work for us or have retired from a job with us, you can pay your rent direct from your salary or pension. If you would like more information, telephone 020 8430 2000 and ask for the Temporary Accommodation Rent Service Team. Please ensure you have your rent book, All Pay card or your 10 digit rent account number with you.

By cash or cheque
You can also pay by cash or cheque at some Local Service Centres. Please ensure you have your rent book, All Pay card or your 10 digit rent account number with you. However cash payment services are being withdrawn this leaflet gives an explanation of why we are making these changes.