Residents Charter

The Canning Town and Custom House Charter sets out the council's commitments to tenants, leaseholders and freeholders directly affected by the regeneration.

In November 2011 the Mayor of Newham approved an updated version of the Charter following a review. This latest version keeps all the commitments that are so important to residents such as the right to remain a council tenant, and the right to stay in, or return to the area.

The Charter has also been updated to reflect current circumstances and to clarify certain points where necessary. Residents were involved in the review of the Charter and all affected residents were consulted before the latest version was approved. Residents' comments have led to some important changes such as a new commitment to producing an Annual Report that will inform residents of progress and include details of proposed timescales. The latest Charter also contains a section detailing how individual residents and the wider community can be involved in the regeneration of the area.


Download a pdf file of the Residents' Charter (pdf)