Online Payments Help

 

Tips for using this service

• You must enter details for all fields that are marked with this symbol
• If at any time you need help about the information being requested then select the following symbol
• When using the service, do not use your browser navigation buttons, use the buttons on the pages instead

Security

To make using the online payments service even more secure we automatically instruct most browsers to no longer cache personal information (i.e. store information in their memory). We are able to do this in the majority of instances but strongly advise that after you have completed making all your payments that you return to the one of home pages using the links on the final page.

To view the online payments service screen in full you will need to have a minimum screen resolution of 1024 x 768. If your screen setting resolution is any lower than this, you will find you have to use scroll bars.

If you are using a computer in a public place, we strongly advise you to make sure you are not being watched by someone as you enter your card details. This is to prevent them being misused by someone else.

How to Pay

You can use either a debit or credit card for most payments. For some payments you may only use a debit card. As you click on a link to make a payment, it will tell you if you can only pay using a debit card. There will be an extra charge if you are paying by credit card.

We accept the following credit cards:

• Visa
• Mastercard

and the following debit cards:

• Switch
• Solo
• Delta

We do not accept American Express or Diners Club cards.

Making payments

Once you have decided to make a payment, you should work through each page until you have completed the transaction. If you do not type anything for several minutes, you will be 'timed out' and for security reasons all the details you have entered so far will be cleared.

Once you have entered your details for a payment you can select to proceed to checkout to enter the detials of your billing card, which will be checked and authorised. This is a secure website and it will not be possible for any unauthorised person to access details of your payment.

If you have entered an email address within your details, then an email confirmation of your payment will be sent to this address.

If your payment has not been successful, your account balance will go back to how it was before your tried to make the payment and you will need to re-enter the payment.