Newham

Remote Access Portal (RAP)

The Remote Access Portal (RAP) is what London Borough of Newham staff use to access the council's systems when working from home or other remote locations from any internet connected computer.

RAP is changing. We are rolling out a new version between January and March 2015.

RAP is changing

The way you use RAP is changing. If you work from home and do not use a laptop or PC issued by the council, you will need to enrol for 2Factor Authentication (2FA) to be able to work remotely.
 
If you use RAP, you will receive an email before April that explains the change and how to enrol for 2FA. The existing RAP access will be removed in April 2015, so you will need to enrol before then to work remotely.
You must continue to use the old version of the Remote Access Portal (RAP) until you receive an email inviting you to enrol to the new version.
If you have successfully enrolled for 2FA, you can use the new version of the Remote Access Portal.
 
 

How to work successfully from home

Before you begin you will need to:
  • know the operating system on your PC
  • be an administrator of your local PC to install RAP successfully.
 

Step by step guide 

  1. Select the correct RAP setup instructions for your computer.

    You will use either the old or the new version of RAP, depending on whether you have received an email inviting you to enrol to 2Factor Authentication:
    Old version of RAP - Windows 7 and 8 instructions (PDF)
    Old version of RAP - Vista instructions (PDF)
    Old version of RAP - MAC instructions (PDF)
    New version of RAP - Windows 7 and 8 instructions (PDF)
    New version of RAP - Vista instructions (PDF)
    New version of RAP - MAC instructions (PDF)

  2. If you have a issue installing RAP onto your personal computer please look at our useful guides and FAQs:


  3. If you continue to have issues after following step 2, note down the point of installation where set up failed, and any error message that appeared.

  4. Use the RAP eform (or eform for MAC machines) to log a call for further assistance with the ICT Support Centre. These calls will be resolved within 12 working hours in line with the SLA.

  5. Access the Remote Access Portal, either using the


The ICT Support Centre may ask you to click on the cog wheel icon to install remote control software.
 
 
 

Secure working

RAP has been designed to meet the stringent standards of the central government GCSx Code of Connection.
 
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