Newham
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Torrential rainfall in Newham Following today's (19 September) torrential rainfall, we are aware of various issues with surface water on the borough's streets and are monitoring the situation. Gully machines are being sent to the most affected areas.

Remote Access Portal (RAP)

The Remote Access Portal (RAP) is now the only method for London Borough of Newham staff to access the council's systems when working from home or other remote locations from any internet connected computer.

How to work successfully from home

Before you begin you will need to:
  • know the operating system on your PC
  • be an administrator of your local PC to install RAP successfully.
 

Step by step guide 

  1. Select the correct RAP setup instructions for your computer: Windows 7 and 8 instructions (PDF)
    Vista instructions (PDF)
    Mac instructions (PDF)

  2. If you have a issue installing RAP onto your personal computer please look at our useful guides and FAQs:


  3. If you continue to have issues after following step 2, note down the point of installation where set up failed, and any error message that appeared.

  4. Use the RAP eform (or eform for MAC machines) to log a call for further assistance with the ICT Support Centre. These calls will be resolved within 12 working hours in line with the SLA.

The ICT Support Centre may ask you to click on the cog wheel icon to install remote control software.
 
 
 

Secure working

RAP has been designed to meet the stringent standards of the central government GCSx Code of Connection.
 
 

More Information

There are a number of options available within the RAP Portal including 'Outlook Web Access' and 'LBN Desktop'. These work in the same way as the PC in your office (although some applications will not be available due to policy and licensing restrictions).

RAP now works with Windows 7, including 64 bit, Vista and Macs.
 
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