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Apply for council housing
Join our housing register to apply for council homes including sheltered housing.
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Pay your rent & check your rent balance
Council tenants can pay your rent online, or set up a direct debit or standing order. Keep up to date with your rent account by checking your balance and statements online.
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Access your Online Housing Account
Create or login to your online Housing account to report a repair, view rent statements and make requests.
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Request a repair
Tenants and leaseholders can find out what repairs we are responsible for and request repairs to their homes
All the guidance and advice you need as a council tenant or leaseholder on maintaining and improving your home, requesting repairs, our cleaning services, renting a garage and more.
Council tenants’ home contents insurance
Find out how to exchange your home
Squatters and unauthorised occupants
Taking in lodgers and sub-letting
Home improvements and modernisation
Fire risk assessment information
Tenant and leaseholder surgeries
Tenant and leaseholder surveys
How to maintain your garden, and how we maintain communal gardens
Useful guidance and information about your lease
Your lease is the legal contract between you (the leaseholder) and us (the landlord). Find out what’s expected of you, and your landlord, and how to get help when you need it.
Advice and information for leaseholders
Rights and responsibilities relating to your lease
Information about your ground rent
Pay your service charge and check your balance
Home improvements and modernisation
Fire risk assessment information
Tenant and leaseholder surgeries
Tenant and leaseholder surveys
How to maintain your garden, and how we maintain communal gardens
Making home improvements and alterations
Practical support for tenants and leaseholders, from understanding your responsibilities, to requesting a repair.
Request a repair inside your home or a shared area
Find out which areas we clean in communal areas
What to do if you lose your fob or key
Letting your property to us
If you have a property ready to let, we have families who can move in, find out more about this, and about your responsibilities as a landlord.
Our landlord accreditation scheme
Cladding on privately owned properties
Tell us about a change of tenants
Private rented property licensing
Maintaining good standards in your rented property
Join our landlords accreditation scheme
Your tenancy
Make sure you know your rights and responsibilities and those of your landlord.
Supported and sheltered housing in Newham
Our six sheltered housing schemes offer older people all the benefits of independent living within a caring community environment.
Find out about supported and sheltered housing in Newham
Find out about how we help residents stay their homes for as long as possible
Find out how to report an empty property in Newham.
There are a number of ways we try to help residents with more affordable housing, from help to buy, to council housing.
Plans for building more council homes in Newham
Affordable Housing/Carpenters Estate FAQs
If you are at risk of becoming homeless
You can find lots of help and advice to prevent homelessness, and what to do if you find yourself homeless.
Accessing support from the Homelessness Prevention and Advice Service (HPAS)
Homelessness prevention and advice
What to do if you’re concerned about someone who is rough sleeping
Getting help if you have been served notice to leave temporary accommodation
Extra support services for rough sleepers in Newham
Housing safety: External Wall Systems Identification
In conjunction with the Ministry of Housing, Communities and Local Government (MHCLG) we are collecting information on the external wall systems of all residential buildings 18m or higher in Newham, to help improve safety and building materials post-Grenfell.
Find out more about the external wall systems survey