Newham
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Essential maintenance on payments system Due to essential maintenance, between 4 - 5.30am Tuesday 21 October, you may experience difficulty when making online payments. We apologise for the possible disruption in service.

Contact Newham Council

You can contact us in a number of ways.

Do it online

My Newham

Report a problem, request a service or make a payment through our website at a time that suits you.
 

Apply for itPay itReport it

For some online services you will be asked to login to My Newham. Registration is easy and takes minutes – all you need to get started is an email address. As well as access to a range of services, My Newham keeps a track of the enquiries you have made – and their progress.

You can also check balances and statements, find out when applications will be dealt with and log in without having to re-enter your reference number each time.

Love Newham 

The Love Newham app makes reporting environmental issues to us easier than ever before.

Seen some dumped rubbish or graffiti? Simply download the app to your mobile smartphone or tablet, and in a few easy steps you will be able to tell us about the problem - including where it is, and what it looks like.

 

Call us

Call our contact centre on 020 8430 2000.
Our highly trained customer services officers can either help you with your enquiry or transfer you to a member of staff within the Council who can.

If you use a textphone you can contact us on 18001 020 8430 2000.


Opening hours

​Day ​Time
​Monday to Friday ​9am - 6pm
 

Visit us

East Ham Customer Service Centre

328 Barking Road
East Ham
London
E6 2RT

Opening hours

The Housing Options Service closes for appointments at 3.30pm.

​Day Time​
​Monday ​9am - 5pm
​Tuesday ​9am - 5pm
​Wednesday ​9am - 5pm
(Housing options service opens at 1pm)
​Thursday 9am - 5pm
​Friday ​9am - 5pm
​Saturday
Closed
Sunday ​Closed

Stratford Customer Service Centre has now closed. You can access all services at the new East Ham Customer Service Centre and Library.
 

Write to us

If you would like to contact us by post, please send your letter to the following address:

(Name of person and/or department)
London Borough of Newham
Newham Dockside
1000 Dockside Road
London
E16 2QU
 
 

Customer services - service standards

You can expect that:
  • we will be polite, courteous and respond sensitively to your needs
  • we will treat you with honesty and respect, making it clear what we can and cannot do
  • your enquiry will be dealt with promptly and efficiently with the best possible solutions found for you when you first contact us
  • we will support you to be able to access a council service
  • we will actively seek and listen to your comments, respond to your complaints and learn from them
  • we will not discriminate on the grounds of race, sex, sexual orientation, creed, religion, disability, size or age, and will seek to eliminate such discrimination by others to promote equality and fairness for all.
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