The Passenger Transport Service

Newham Council's Passenger Transport Services provide transport for people who cannot use scheduled transport services such as buses and trains.

They include services such as mini-buses that may come to your door, car schemes that help with transport to medical appointments and taxi companies that have wheelchair accessible vehicles.

Safe accessible transport

The Passenger Transport Service provides safe, accessible transport solutions for passengers with all different kinds of needs. We provide daily transportation of vulnerable children/youths to and from 39 schools, 4 Colleges and elderly service users' to 11 day Centres throughout the borough. We operate approximately 117 bus routes and 20 taxi routes serving, on average, 450 vulnerable service users daily.

The Passenger Transport Service also undertakes daily ad hoc bookings between 9.30am and 2.00pm and after 4.00pm. As well as directly providing transport for various council services we arrange external transport (local coach and taxi companies) if we are unable to provide the type of vehicle requested or the specified time of travel.

The service employs 227 staff as either escorts or drivers and a fleet of approximately 95 vehicles are in use on a daily basis. Supporting the operation is a small office consisting of 1 Manager, 2 Supervisors, 1 Transport Analyst and 3 administrative assistants. The staff and vehicles are located at the Central Depot, Folkestone Road.

Fully accessible vehicles

Our in house fleet includes minibuses and tail lift vehicles that are fully accessible for wheelchair users.

Fully trained drivers

All our drivers are trained in wheelchair safety and in operating tail lifts. An essential part of the job is being friendly and having good awareness of all special needs and requirements.

Escorts

Our fully trained escorts are able to provide support for those who need it to make travelling easy, safe and enjoyable.