Passenger Transport
Service FAQs
Below are most often asked
questions and answers about Newham Council's Passenger Transport
Service.
- What is the difference between Passenger Transport
Services, Adult Services and Children & Young People's
Services?
-
Adult Services and Children &Young People's Services agree
whether you are eligible for a transport service being provided and
Passenger transport Services are the actual providers of the
transport service
- What are your opening hours and your telephone number?
-
Our telephone hotline number is open from 7.30am to 5.30pm and
the number is 0208 430 3949
- In what situations should I phone Adult Services or Children's
& Young People's Services?
-
If you change your address or telephone number If you change the
days you want to be picked up / dropped off If there is a change in
your mobility requirements and / or medical condition
- In what situations should I phone Passenger Transport
Services?
-
If you are unable to use the service due to sickness or going
away on holiday If you want to query where the bus is
- When should I expect Passenger Transport Services to contact
me?
-
If we are late we will text you if you have a mobile number or
we will phone you Your driver will tell you if we have to change
the times we pick you up.
- Whom can I contact if there is an emergency after 5.30pm and at
weekends?
-
Our out of hours telephone number is 0208 552 9587