Requests for enforcement/vehicle removals

Newham Council's enforcement contractor (Mouchel Ltd) has a direct, dedicated phone line for requests for enforcement action, including requests to have vehicles removed.

Enforcement action (including removals) can be requested between the hours of 8am and 5pm, Monday to Friday by calling 020 3373 4670.

The council does not provide a removal service outside of the above hours but from 5pm to 8pm, Monday to Friday and from 8am to 8pm at weekends, standard enforcement action can still be requested by calling 07535 470 514.

Examples of when the council will consider removing a vehicle include:

• parked in a disabled bay without displaying a valid permit or blue badge
• parked across a dropped kerb*
• parked on a footway
• parked near a junction on a valid restriction.

* Mouchel Ltd will not remove a vehicle parked across a resident/business dropped kerb or driveway unless the request is made by the resident/owner of the premises in question. The resident/owner will be required to sign a form confirming that they have requested the removal. This is to avoid the removal of genuinely parked vehicles.

Depending upon the circumstances, Mouchel Ltd will advise if it is appropriate to deploy a removals truck to the location in question. It is important to note that despite what you consider to be a genuine request, the enforcement service can only remove a vehicle if it has first issued a valid penalty charge notice (PCN). If a PCN cannot be issued, the vehicle will not be removed by Mouchel Ltd.