What is a parking
A complaint against the parking
Penalty Charge Notices (PCNs) and or Civil Enforcement Officers
(CEOs) usually falls under two main categories.
- Mishandling of a case involving a Penalty Charge Notice.
For example, if you were issued a Penalty Charge Notice and, after
having followed the correct appeals process, you still feel that
your case had been mishandled, then you have a complaint which we
- Misconduct of a Civil Enforcement Officer while issuing a
Penalty Charge Notice
If you have such a complaint, please refer to the
Feedback section of the website.
What is not a complaint?
If you have received a Penalty Charge Notice and have not yet
followed the normal procedure for contesting the PCN, then please
How to challenge a PCN?
If you have an enquiry regarding the Parking and Traffic
Enforcement in general, e.g. signage/yellow lines or issues with
parking arrangements, please contact Customer Services via the
online enquiry form or call 020 8430 5432
and they will direct your enquiry to the relevant