What is a parking
complaint?
A complaint against the parking
Penalty Charge Notices (PCNs) and or Civil Enforcement Officers
(CEOs) usually falls under two main categories.
- Mishandling of a case involving a Penalty Charge Notice.
For example, if you were issued a Penalty Charge Notice and, after
having followed the correct appeals process, you still feel that
your case had been mishandled, then you have a complaint which we
will investigate.
- Misconduct of a Civil Enforcement Officer while issuing a
Penalty Charge Notice
If you have such a complaint, please refer to the
Complaints and
Feedback section of the website.
What is not a complaint?
If you have received a Penalty Charge Notice and have not yet
followed the normal procedure for contesting the PCN, then please
refer to
How to challenge a PCN?
If you have an enquiry regarding the Parking and Traffic
Enforcement in general, e.g. signage/yellow lines or issues with
parking arrangements, please contact Customer Services via the
online enquiry form or call 020 8430 5432
and they will direct your enquiry to the relevant
department.