Specifically, we will strive to provide a
continually improving service that:
- Is customer-focused, modern and
efficient
- Is speedy and accurate
- Reduces the risks of error and
fraud
- Is resourced sufficiently to
deliver the intended service
- Is accessible to everyone in the
community
- Ensures claimants receive the
benefit to which they are entitled
- Minimises barriers to work
- Helps claimants to live in decent
housing and improves housing choice
- Recovers overpayments
- Reduces the level of fraud and
error
- Investigates potential fraud and
punishes it where it is found
- Encourages a strong culture of
good performance within the
organisation