start of content
Interpreting and Translation Services
Service
Performance
We regularly review our performance
standards and actively seek comments on our
performance.
|
To give us your comments please contact the Language Shop
on 020 8430 3040 or e-mail
aprile.harman@newham.gov.uk
Our Targets
We aim to:
- Confirm interpreter attendance for 95% of all interpreting
requests
- Ensure the interpreter arrives on time for 95% of
assignments
- Provide interpreters in community languages for 90% of requests
where less than 24-hours notice has been provided
- Provide interpreters in community languages for 95% of requests
where more than 24-hours notice has been provided
- Ensure that 95% of all interpreting services are easy to
access
- Ensure that 95% of all interpreters meet the needs of the
customer
- Ensure that 90% of all translations of less than 500 words are
undertaken within four working days
- Ensure that 95% of all translations meet the needs of the
customer
- Ensure that 95% of all translation services are easy to
access
- Ensure that 90% of all telephone interpreting requests are
arranged within five minutes
- Ensure that 95% of all telephone interpreting meet the needs of
the customer
- Ensure that 95% of all telephone interpreting services are easy
to access.
Related Documents
|