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Newham Home Improvement Agency

Adapting your home for your disability

If you have difficulty living in your home and you think you need an adaptation, you can either visit your Local Service Centre or call Newham Council on 020 8430 2000 (extension 88004) and request an occupational therapy assessment.

You will be assessed by the Community Occupational Therapy service who will, if appropriate, recommend either equipment or major adaptations.

Typical adaptations might be a stairlift, a ramp, or a level access shower.

If major adaptations are recommended then you will be referred to the Home Improvement Agency (HIA) and contacted by one of our case workers and/or our housing occupational therapist. They will visit you with one of our surveyors to determine exactly how your
home can be adapted and to assist you in the process.


If I am a home owner, will I have to pay towards the work?

People living in private housing need to apply for a Disabled Facilities Grants (DFG).

A DFG is means tested, unless the applicant is under 18. You will be asked to give details of your income and savings.

The majority of applicants qualify for the grant. If you do not, then we can still help you to have the work done but you will have to pay for some or all of it out of your own resources or through a loan. By helping you to claim various benefits we may be able to increase your entitlement to grant assistance.

Our advisory service is free. If you decide to carry out work with our help, a fee, based on the cost of the work, will usually be charged for our technical services.

In the case of a DFG, this will normally be paid out of the grant.

Other housing tenures

Newham Homes and housing association tenants do not have to contribute towards their adaptations.

Private tenants have to apply for grants (but unfortunately do not qualify if they have only a short lease).


What else does the HIA do?

Repairs (although financial assistance is extremely limited)
• Help from the Handyvan scheme with small repairs, security works and falls prevention


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