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Noise and Vibration Pollution
What We Can
Do
If you feel you are experiencing noise
pollution, the Council's Public Protection Service can
investigate.
If you are affected by noise you can first talk to the
person or company responsible. You may find that the problem can be
resolved amicably. Mediation, where an independent third party
helps to produce an agreement is another possible way to resolve
problems. Newham
Conflict and Change Project undertakes such mediation and can
be contacted at:
Christopher House
Streatfield Road
London
E6 2LA
Tel: 020 8552 2050
You can also obtain details about the location of services in your
area from Mediation UK on 0117 904 6661.
Where noise nuisance is occurring and informal action is not
possible or fails, you can ask Public Protection to investigate.
Examples of possible nuisance include loud music late at night from
a neighbour's house, a persistently ringing burglar alarm or a
construction site where works are occurring at unreasonable times.
Public Protection aims to investigate and action such complaints
promptly and so runs a response service that operates 24/7. Public
Protection can be contacted as follows:
Public Protection
Alice Billings House
2 - 12 West Ham Lane
Stratford
E15 4SF
Tel: 020 8430 2000
It is open between 9am and 6pm Mondays to Fridays or via Newham
Emergency Services on 020 8472 9624 at other times or on Bank
Holidays.
Public Protection also undertakes specialist noise investigations
and actions including:
- Working with the Planning Service to ensure that new developments
do not cause nuisance and that new developments are adequately
protected from noise. This is achieved by advising upon necessary
planning conditions to restrict noise during construction and by
providing suitable noise controls for any plant or operation. In
the case of buildings in noisy areas, conditions may mean that
noise surveys are required and noise insulation provided to ensure
that internal noise levels are suitable.
- Monitoring noise from road, rail and aircraft and the
investigation of complaints.
- Developing noise
mapping for the Borough.
- Controlling noise from
construction projects.
- Providing advice about general environmental noise, sound
insulation and noise from London City Airport. (For information on
environmental monitoring see
London City Airport
Consultative Committee).
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