How to make a complaint

Not all complaints are dealt with by the Corporate Complaints Team.

Before you submit your complaint, please check here to see whether it should be dealt with under a different procedure .


Complaints dealt with by the Corporate Complaints Team

There are several different ways to contact us:

1. Complete the online complaints form.
2. Use the printed complaints form available in all council offices. Please ask a member of staff if you cannot find one.
3. By telephone or in person. Call customer services on 020 8430 2000 or visit your local service centre.
4. By letter - send to: Corporate Complaints, Newham Dockside, 1000 Dockside Road, London E16 2QU
5. Email - Corporate.Complaints@newham.gov.uk

Please note

• Not all matters are dealt with by the Corporate Complaints team - find out more here
• If your complaint is about an event that happened over 12 months ago we are not obliged to investigate further
• Complaints about members of staff must be made in writing

Information we need

The minimum information we need in a written or email complaint is:

• The name of the service your are complaining about
• What have we failed to do
• When the incident or issue occurred
• What would you like to see done to resolve the complaint
• Your full name
• Your address
• Your telephone number or email address
• Who you have already contacted within the council regarding this complaint

Your complaint should be sent to the Corporate Complaints team.


Help with making your complaint

If you require any assistance making your complaint, including help for people with disabilities or additional language requirements, you should contact the Language Shop.