How to make a
complaint
There are several different ways
to contact the council to make a complaint.
- Complete the online complaints form.
- Use the printed complaints form available in all council
offices. Please ask a member of staff if you cannot find one.
- By telephone or in person. Call customer services on
020 8430 2000 or visit your
local service centre.
- By letter
- Email
customer.services@newham.gov.uk
Please note
- If your complaint is about an event that happened over 12
months ago we are not obliged to investigate further
- Complaints about members of staff must be made in
writing
Information we need
The minimum information we need in a written or email complaint
is:
- The name of the service your are complaining about
- What have we failed to do
- When the incident or issue occurred
- What would you like to see done to resolve the complaint
- Your full name
- Your address
- Your telephone number or email address
- Who you have already contacted within the council regarding
this complaint
Your complaint should be sent to the service manager for the
service you are complaining about. If you don't know who this is,
please send your complaint to the Corporate Complaints Unit.
Things we don't deal with
If your complaint is about an insurance claim, this should be
dealt with through your insurance provider and not through the
council's complaints team.
If there is an appeals procedure available to you, e.g. for
benefits, parking or schools admissions, your complaint should be
explored through the appeals process (please contact the relevant
service team for further advice).
If you require any assistance making your complaint, including
help for people with disabilities or additional language
requirements, you should contact the Language Shop.