Noise
pollution
The council's Noise and Nuisance
Team deal with a wide variety of noise complaints
including:
- Loud music / parties
- Noise from pubs, clubs and bars
- Barking dogs
- DIY work carried out at unsociable hours
- House and vehicle alarms
- Noise from ventilation fans, compressors and other
equipment
If you are affected by noise, first talk to the person or company
responsible for causing the noise nuisance - you may find that the
problem can be resolved amicably - or try
mediation.
If the noise nuisance persists and informal action fails to resolve
the problem, you can ask the Noise and Nuisance Team to
investigate.
Contact the Noise and Nuisance Team
The Noise and Nuisance Team has officers available to visit and
investigate your complaint:
- Monday to Friday - 10 am to 4am
- Weekends & public holidays - 12 noon until 4 am
To arrange for an officer to visit and investigate your complaint,
please telephone 0208 430 2000.
If the problem is not occuring at the moment, you can alternatively
contact the team using our online form.
Or you can write to:
Noise and Nuisance Team
London Borough of Newham
Newham Dockside
1000 Dockside Road
London
E16 2QU
Please note this is a confidential service and your details will
not be disclosed to the person you are complaining about. If the
noise is occurring at the time you call, a Noise Officer will
normally phone you back within one hour, although there can be a
longer delay at peak times due to the high volume of calls we
receive.
Visit from a Noise Officer
If you request a visit, the Noise Officer will need to enter
your property to assess the noise level and decide whether it
constitutes a statutory noise nuisance. Our staff will always show
you their Newham Council identity card when they knock at your
door.
If we establish there is a problem with noise nuisance, the team
has a range of options available, including:
- Approaching the person directly and asking them to reduce the
level of noise
- Sending advisory or warning letters
- Serving a noise abatement notice
- Issuing a fixed penalty notice (£100 for residential premises
or £400 for commercial premises)
- Seizing sound equipment
- Taking a prosecution in the Magistrates Court
The team will always try to resolve the complaint at the
earliest possible stage. However, it is important you contact us
each time the problem occurs so that we can collect evidence and
take appropriate action. You can also contact the team during
normal office hours if you want to discuss the problem and seek
advice.
Mediation
Another option you may wish to
consider is mediation. Mediation is where an independent third
party helps to produce an agreement is another possible way to
resolve problems. Newham
Conflict and Change Project undertakes such mediation and can
be contacted at:
Conflict and Change
2a Streatfield Avenue
London
E6 2LA
Tel: 020 8552 2050