Business Advice Leaflets

Here you'll find lots of useful business information leaflets from various organisations. They provide information and advice on your responsibilities as a trader. Your local Trading Standards Officer may direct you to this page to find relevant literature.

The leaflets from a number of sources, including the Office of Fair Trading, the Information Commissioner, BERR (Department for Business, Enterprise & Regulatory Reform) and other Government and non-Governmental Agencies.

All the PDF Leaflets are in a downloadable and printable format. Should you require original versions of a particular document, please contact contact the Agency that produces it directly.

Trading Standards may use this area as an information bank. Leaflets are up-to-date at the time of editing but the constantly evolving nature of statue means that literature can become obsolete. Whereas every effort is made to ensure that the information on this site remains up to date, responsibility for the content of the leaflets listed remains with each publisher.

• Consumer Protection from Unfair Trading Regulations - A Basic Business Guide
• Traders Guide to the Supply of Goods and Services
• Overview of the Enterprise Act 2000
• Enforcement of Consumer Protection Legislation
• Unfair Relationships
• How will the Enterprise Act change the Competition Act?

Business Names

• Business Names (Companies House)
• Company Names (Companies House)

Fireworks

• Retailers Guide to Selling Fireworks
• London Borough of Newham Explosives Application form
• Retailers Age-restricted Poster

Age-Restricted Sales

• Guidance for Employers and Staff
• Age of Sale Statutory Notice
• The Law is Changing with Tobacco (Leaflet 1)
• The Law is Changing with Tobacco (Leaflet 2)

Advertising

• Misleading Advertisements
• Advertising Own Price Discounts

Credit Licensing

• Consumer Credit Licensing
• Credit Licences - Guidance
• Do You Need a Credit Licence?
• Group Licensing Regime
• Licensing: Your Right to Make Representation

Guidance for Car Dealers

• Guidance for Car Dealers
• Cars and Other Vehicles Sold By Distance Means

Distance Selling

• A Short Guide for Businesses on Distance Selling
• Detailed Guide for Businesses on Distance Selling
• A Guide for Businesses on Home Shopping
• IT Consumer Contracts Made at a Distance

Unfair Terms

• Unfair Standards Terms
• Guidance on Unfair Contract Terms
• Guidance on Unfair Terms in Health and Fitness Club Agreements
• Guidance on Unfair Terms in Holiday Caravan Agreements
• Guidance on Unfair Terms in Home Improvement Contracts
• Guidance on Unfair Terms in Package Holiday Contracts

Miscellaneous

• The Regulation on Consumer Protecion Co-operation On-Site Inspection Powers
• Freedom of Information
• Guidance for Debt Collectors
• Guide to Competition and Consumer Protection Laws Affecting Your Business
• Counterfeit Goods
• DEFRA Green Claims Code
• General Product Safety Regulations 2005
• Guide to the Cosmetics Products (Safety) Regulations
• Hallmarks: A Consumer Guide
• New Hallmarks
• Nightwear and Fire
• Machinery
• Personal Protective Equipment
• Product Standards: Electrical Equipment
• Product Standards: Electromagnetic Compatibility
• Product Standards: Gas Appliances
• Product Standards: Non-Automatic Weighing Instruments
• Product Standards: Toy Safety