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Consumer Advice Leaflets

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Here you'll find lots of useful consumer leaflets from various organisations. They provide information and advice on your rights and the responsibility of traders to you.

Leaflets from a number of sources, including the Office of Fair Trading, the Information Commissioner, BERR (Department for Business, Enterprise & Regulatory Reform), Consumer Direct and other Government and non-Governmental Agencies.

All the PDF Leaflets are in a downloadable and printable format. Should you require oringinal versions of a particular document, please directly contact the Agency that produces it.

Shopping

Shoppers' Rights - A Guide For Consumers
PDF Leaflet
Easy Read Word Version

Hot Shopping Tips
PDF Leaflet
Easy Read Word Version

You're A Choosy Shopper

PDF Leaflet
Easy Read Word Version

Buying A PC

PDF Leaflet
Easy Read Word Version

Guide To Saving For Christmas

PDF Leaflet
Easy Read Word Version

Shopping Rights
PDF Leaflet
Easy Read Word Version

Shopper Rights

PDF Leaflet
Easy Read Word Version

Shopping From Home

PDF Leaflet
Easy Read Word Version

Your Doorstep, Your Decision

PDF Leaflet
Easy Read Word Version

Having Work Done On Your Home

PDF Leaflet
Easy Read Word Version

Safe Internet Shopping
PDF Leaflet
Easy Read Word Version


Credit

Top 10 Credit Tips

PDF Leaflet
Easy Read Word Version

Think Before You Borrow
PDF Leaflet
Easy Read Word Version

Regulated And Exempt Agreements

PDF Leaflet
Easy Read Word Version

Are You Store Card Smart?
PDF Leaflet
Easy Read Word Version

What Type Of Plastic? (Credit Cards)

PDF Leaflet
Easy Read Word Version

Calculating Fair Default Charges On Credit Card Contracts

PDF Leaflet
Easy Read Word Version

Credit Advertising

PDF Leaflet
Easy Read Word Version

Sample Advertisements And Flowchart

PDF Leaflet
Easy Read Word Version

Credit Charges And APR

PDF Leaflet
Easy Read Word Version

Equal Liability

PDF Leaflet

Hire Purchase

PDF Leaflet
Easy Read Word Version

Consumer Credit Regulations 2004 Questions And Answers

PDF Leaflet
Easy Read Word Version


Holidays

Package Travel Regulations Questions and Answers
PDF Leaflet
Easy Read Word Version

A Fair Pitch For Your Holiday Caravan

PDF Leaflet
Easy Read Word Version

Bogus Holiday Clubs

PDF Leaflet
Easy Read Word Version

Buying Time Share Holidays

PDF Leaflet
Easy Read Word Version

Timeshare - Making The Right Choice

PDF Leaflet
Easy Read Word Version

Hajj And Umrah Pilgrimages

PDF Leaflet
Easy Read Word Version


Cars and other vehicles

Buying A New Car

PDF Leaflet
Easy Read Word Version

How To Get A Better Deal From Your Garage

PDF Leaflet
Easy Read Word Version

HPI Car Buyer's Guide

PDF Leaflet
Easy Read Word Version


Consumer debt

Debt Collection Guidance

PDF Leaflet
Easy Read Word Version

Default Information Sheet

PDF Leaflet
Easy Read Word Version

Home Budget Planner

PDF Leaflet
Easy Read Word Version

Arrears Information Sheet

PDF Leaflet
Easy Read Word Version

Debt Management Guidance
PDF Leaflet


Personal information

Credit Explained

PDF Leaflet
Easy Read Word Version

Data Protection

PDF Leaflet
Easy Read Word Version

Personal Information Toolkit

PDF Leaflet
Easy Read Word Version


Scams

How To Recognise A Scam

PDF Leaflet
Easy Read Word Version

Scambuster Guide

PDF Leaflet
Easy Read Word Version


Misc

Guide To Health Club Memberships

PDF Leaflet
Easy Read Word Version

Make Business Compete For Your Money
PDF Leaflet

Unfair Terms In Consumer Contracts

PDF Leaflet
Easy Read Word Version

Unfair Terms In Consumer Entertainment Contracts

PDF Leaflet
Easy Read Word Version

Hallmarking

PDF Leaflet
Easy Read Word Version

Gas Safe Register
Visit the Gas Safe website for more information

Gas Safety in the home
Visit the advice page on the Gas Safe Register website

Gas Safety in rented accomodation
Visit the advice page about renting a property on the Gas Safe Register website

The Energy Ombudsman
PDF Leaflet
Easy Read Word Version

All the PDF Leaflets are in a downloadable and printable format. Should you require oringinal versions of a particular document, please directly contact the Agency that produces it.
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