Trading Standards
Service Standards
Trading Standards sets itself
targets to respond to Conusmers and Traders so as to provide the
most effective service we can. This section sets out the quality of
service that you can expect from our staff. We also value your
comments and suggestions.
Consumer Advice
Respond to all requests for advice within 7 working days.
Trader Advice
Respond to all requests for advice within 7 working days.
Criminal Investigations
Respond to all
complaints within 7 working days of receipt by the Investigating
Officer.
Find out more about our Enforcement Policy
here.
Certificates of Accuracy and
Verifications
Respond to all requests for
appointments within 7 days.
Consumer Safety
Respond to all complaints relating to dangerous goods within 3
working days.
Respond to dangerous goods requiring investigation and or test
within 10 working days.
|
Initial Response Time - Days |
Resolution Time - Days |
|
Business Advice Request |
7 |
90 days |
|
Consumer Advice Request |
7 |
90 days |
|
Fair Trading |
7 |
30 days |
|
Metrology |
5 |
30 days |
|
Safety |
3 |
10 days |
|
Project Work |
Project timescales |
Project timescales |
|
Freedom of Information |
1 |
20 days |
Feedback on Performance
If Trading Standards assists you with a complaint, once the matter
has been resolved, you will be contacted by The Policy and
Performance Team to ask for your comments and feedback. This
information is used to help us improve and streamline our
performance.
How to make a complaint about a Council
service
If you are not satisfied with the service you have received or you
think there has been an unreasonable delay in providing the
service, you can make a complaint by:
- Completing a Council Complaint Form.
- Use the printed Complaints Form available in all council
offices. Please ask a member of staff is you cannot find one.
- By telephone or in person. Call Customer Services on 020 8430
2000 or visit your
local service centre.