Remote Access Portal (RAP)
The Remote Access Portal (RAP) is what London Borough of Newham staff use to access the council's systems when working from home or other remote locations from any internet connected computer.
Enrol for 2 Factor Authentication (2FA)
We will contact suppliers and external partners to tell them when it is time to enrol for 2FA and use the new version of RAP.
How to work successfully from home
- be successfully enrolled for 2 Factor Authentication
- know the operating system on your PC
- be an administrator of your local PC to install RAP successfully.
Step by step guide
- Select the correct RAP setup instructions for your computer:
RAP - Windows 7 and 8 instructions (PDF)
RAP - Windows 10 instructions (PDF)
RAP - Vista instructions (PDF)
RAP - MAC instructions (PDF)
- If you have an issue installing RAP onto your personal computer please look at our useful guides and FAQs:
- If you continue to have issues after following step 2, note down the point of installation where set up failed, and any error message that appeared.
- Use the RAP eform (or eform for MAC machines) to log a call for further assistance with the ICT Support Centre. These calls will be resolved within 12 working hours in line with the SLA.
- Access the Remote Access Portal
- Enter your Blackshield PIN and TokenCode (as a single number). If you wish to change your PIN or request a new TokenCode visit the Blackshield self-service site. For user information, read our guide to the Blackshield self-service site (PDF).
The ICT Support Centre may ask you to click on the cog wheel icon to install remote control software.