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Green Point water supply failure

13 September 2017 in Housing
Newham Council sincerely apologises to the residents of Green Point for the distress and inconvenience caused by the loss of their water supply.

Green Point update - 14 September 2017

Council officers, technicians and the contractor responsible for the repairs at the block of flats have been on site all day and have restored cold drinking water supplies to all properties and hot water supplies to all bathrooms in the block.

The team remain on site to tackle an outstanding problem affecting around half the bathrooms which still do not have a cold water supply.  

Newham Council would like to reiterate its sincere apologies to residents who have suffered distress and inconvenience due to the loss of water supply. 

We will continue to offer support to all residents until all the issues are completely resolved.

The council is now investigating how this emergency was handled and why it took so long for the contract company Keep Moat to carry out the repairs. 


Statement and apology - 13 September 2017

While the council, for contractual reasons, is unable to conduct the necessary repairs, we accept that this emergency has not been handled in a timely manner. 
We are doing all we can to rectify the situation.

The contractor responsible for the repairs has been to the flats today (Wednesday) with council officers to examine the pumps, tanks and electrics, and determine the parts and repairs that are required.  A new pump is being sourced and will be delivered  and  installed tomorrow, this should  allow for the water supply to be restored by the end of tomorrow (Thursday).

We will continue to provide bottled water for residents until the damage caused by the flooding has been rectified and Thames Water are in the process of installing a standpipe following on from requests from the council. Our staff are also visiting all the properties in the block and we are prioritising our vulnerable residents to find out what further assistance we can offer.

Councillor Terry Paul, Mayoral Advisor for Housing said: “I apologise to the residents of Green Point. While the council is not responsible for the repairs, it is responsible for the welfare of our residents and we are doing all we can to ensure that they are supported. Council officers have been at the flats today, knocking on doors to check on residents welfare and offer advice and help. 

“I will be conducting an immediate investigation into how this emergency has been handled. I will also be holding to talks with the contractor to understand why it has taken so long to effect a repair. In the meantime I would urge residents in need of further assistance to contact us.”