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Customers can still make payments, but online account balances will not be available

Carer parking permits

If you live in a residential parking zone and need home visits from a carer or a number of carers, you can apply for a carer parking permit.

The permit can be used on different vehicles. ​​

Apply for a carer parking permit

Before you start

Make sure:
  • the address that you wish to buy a parking permit for is registered to your My Newham account
  • you have the right document
  • you have your payment card ready (Visa, Mastercard, Delta, Maestro or Visa Electron). 
  • the vehicle for which a parking permit is being applied for must not exceed 2.3 metres in height and/or 5.3 metres in length.

It is the applicant’s responsibility to check their vehicle dimensions before applying for a parking permit.

If a permit is issued and it is found that the vehicle exceeds the above dimensions the permit will be cancelled and any appropriate payment refund will be made. Vehicles seen displaying a cancelled permit during the operational hours of a Resident Parking Zone (RPZ) will be issued with a penalty charge notice (PCN).  
Read the full carer parking permit terms and conditions before making your application.

Apply online​

If your application is successful, it can take up to 10 working days for the permit to get to you by post.

The confirmation email you will receive does not allow your carer to park your vehicle in a controlled parking zone during the displayed hours of restriction. You will need to wait until you receive your permit and correctly display it in their vehicle. Failure to do so may result in a penalty charge notice being issued.

Cost of a carer parking permit

 A 12 month permit costs £10.

Document you will need to apply for a permit

If you are in receipt of care through Newham Council’s Social Care Teams please confirm this on the appropriate section of the application form. This will be checked with our Social Care Team and if correct we will approve your application and send your carers permit out to your address by post.

If you do not receive care through Newham Council you will then be required to upload one of the following proofs:
  • a letter confirming you need home visits from your care provider - this will need to be from your doctor (GP) or from a healthcare specialist dated within 3 months
  • Welfare benefit entitlement letter confirming you are in receipt of the Care component of Disability Living Allowance (DLA) or Personal Independence Payment (PIP)

Renew a carer parking permit

It is your responsibility to renew your permit.

You can renew your permit up to six weeks before its expiry date. However you must allow a minimum of 10 working days for your permit to be processed, posted and arrive at your address.

If you make a late renewal, make sure you park legally until you receive your renewed permit.

If your address is the same

If you are an existing permit holder and your address is the same, you must renew your carer parking permit online

If your permit has expired, you must apply for a new permit online.

If your address has changed

You cannot renew an existing permit online if your address has changed. You must tell us about the change and renew your permit at East Ham Customer Service Centre.

If your permit has expired, you must apply for a new permit online.

Change of circumstances

If you have a permit, you must tell us if you change your address.
You must also tell us if you no longer need your permit.

Parking with a carer parking permit

Sign for a permit holders bay

With a permit a carer can park their vehicle in a permit holders only bay within the residential parking zone shown on the permit.

They can also park within a shared use bay. This is a parking space used by permit holders or motorists displaying a valid pay and display ticket.


Terms and conditions

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