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For the most up to date service disruptions and information on the Coronavirus (COVID-19) please follow these links

Coronavirus (Covid 19)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus. The Council and Newham CCG are working together with all health partners in Newham to ensure we are well prepared for however this illness develops.  We will keep you informed of the latest advice and guidance so please do check back on this page.​​​​​​​​​​​​​​​​​​​​​​

​​Letters from Mayor Rokhsana Fiaz


NHS Shield Offer

If you have been contacted directly by the NHS as part of their programme to shield 1.5 million people nationwide and you wish to seek support please contact us at or call 020 3373 3798

NHS Nightingale Hospital

NHS England, working with the Ministry of Defence, have announced the opening of a new temporary hospital to provide support for thousands of patients with coronavirus.


Coronavirus (Covid-19) advice in other languages 


Coronavirus (Covid-19) advice for people with learning disabilities ​

There is also guidance available for people with learning disabilities.


Update: Friday 3 April 2020

As of Friday 3 April there are now 370 confirmed cases in Newham. 

The emergency measures which the government has announced, and which will be reviewed in the near future, are:
  • There will be the prevention of gatherings of more than two people; 
  • Unless you are going to essential work, you will only be allowed to step out for shopping and exercise once-a-day; or for any medical need; or if you are helping an elderly or vulnerable person; 
  • All social events will be stopped including weddings, except burials;
  • Non-essential retail businesses will be required to close, as will playgrounds in parks and libraries;
  • Police have powers to disperse and fine people for breaching these restrictions.
Anyone with symptoms of Covid-19 even though for most people, coronavirus (Covid-19) will be a mild infection, should presume infection and stay at home:
  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

The most common symptoms of coronavirus (Covid-19) are recent onset of:
  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
Stay at home if you have either symptoms. Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

How to avoid catching and spreading coronavirus (social distancing)

Everyone should do what they can to stop coronavirus spreading.

It is particularly important for people who:
  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system
The NHS will contact you from Monday 23 March 2020 if you are at particularly high risk of getting seriously ill with coronavirus. You'll be given specific advice about what to do.

Do not contact your GP or healthcare team at this stage – wait to be contacted.

Please help us by following these simple and effective hand hygiene messages:
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze. See Catch it, Bin it, Kill it
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Wash your hands with soap and water often and do this for at least 20 seconds – use hand sanitiser gel if soap and water are not available. See hand washing guidance​
  • Always wash your hands when you get home or into work
  • Avoid close contact with people who are unwell
  • Clean and disinfect frequently touched objects and surfaces
  • Do not touch your eyes, nose or mouth if your hands are not clean
  • Only travel on public transport if you need to
  • Work from home if you can
Use phone, online services, or apps to contact your GP surgery or other NHS services

Worried you may have been in contact with somone who has coronavirus?

Most coughs and colds are not Covid-19. You can reassure and inform yourself and others by using the NHS risk algorhythm.

Those who have had an exposure to a confirmed case, or returned from travel to affected areas should self-isolate for 14 days whether they have symptoms or not. If your symptoms worsen, call 111 primary care out of hours services will be available to provide support and advice.

Complete FAQ information and the latest updates on stay at home self-isolation, travel, the 
national picture and advice for businesses and health partners is at
Because Covid-19 is a new illness and there is no individual or herd immunity to it, it is still really important to continue to follow the best advice to prevent transmission, protect yourself and protect vulnerable members of the community and your family.

If you are worried about symptoms, please call NHS 111 or use 111 online. Do not go directly to your GP or other healthcare environment.

Further information is available on the PHE blog and NHS.UK.​

Please do your bit to help us prevent the transmission of COVID-19, and we will update you on a regular basis with the latest news.​


For Businesses

Please see our dedicated Coronavirus (COVID-19) Business Support​ web page for more information.

In order to be prepared for any potential impact on businesses Public Health England has produced information for you and your staff about the virus, how to stop its spread and what to do if you or one of your employees thinks you may have the virus. outlines the package of temporary measures central government can provide to support businesses during this period of disruption caused by COVID-19 pandemic.

The London Growth Hub has put together a collection of essential resources that could help your business including what help central government can provide, financial support, advice on health care, paying staff and advice for small and medium-sized enterprises (SMEs).

The Federation of Self Employed and Small Businesses (FSB) also has advice and guidance for small businesses and the self-employed.

You can also contact our Newham Business desk for further information at​ or call 020 3373 7373.

Najrul Ali: 07966 374 037 

Kellie Tonkyn 07813544333

Shafiqur Rahman: 07870483273

Stephen Gear: 07790945809​

Ruhena Begum: 0781 265 8555

For people claiming benefits

Universal Credit​ has put information together about Coronavirus and claiming benefits. 

For non-clinical settings

Public Health England has produced information for premises used for non-health care, educational, social or community care homes and transport.

Newham’s Offer - #HelpNewham


The Council has launched #HelpNewham – a way of delivering support to residents who are most in need.  We are using a network of schools and council buildings across our community neighbourhoods to act as distribution centres for support services for our residents.  

#HelpNewham offers support to:   
  • Residents aged over 70 who live alone and do not have the support of friends or family
  • Those who receive support through adult social care and who have health conditions identified by the NHS
  • Young people whom we care for or support through social services
  • Families with children with special educational needs and disabilities 
  • Members of our street homeless community 
  • Families living in temporary accommodation
  • Those who have been contacted directly by the NHS as part of their programme to shield 1.5 million people nationwide
If you identify with any of the above, Newham Council can provide you with support. Depending on your need, this could include home delivery of food and essential items; delivery of prescription medication; and someone to talk to via our befriending telephone chat service. 



Volunteering as an individual or Community groups – Covid-19

Help us to help Newham, volunteer here!

We particularly want to support vulnerable residents in Newham. It is so encouraging that many residents and groups are coming forward and have recognised the importance of joining together to support Newham residents who are most in need.

We want to make sure that your support is directed to where it is most needed, whether that is delivering food parcels, providing information or sharing tasks like shopping or picking up medications.

To sign up to volunteer, please email us directly at:​ or call 020 3770 4444. 
Voluntary Sector Partners

We are working closely with Newham’s Voluntary, Community and Faith sector (VCFS) to ensure that as many Newham residents are supported as possible.  The Council is committed to staying in contact and working closely with our VCFS partners. If you are a VCS or faith organisation and want help or guidance please contact Phil Veasey and Hafsa Elmi at:

Business Partners

If you are a business and want to help with the relief effort, or if you need support, please contact Newham Business Desk for further information, advice and guidance on 020 3373 7373, or at

For more information 

Thoughts or comments?

If the residents you are supporting have a query about specific Council services please use this link​ which provides the latest information and advice.

Our eight community neighbourhood teams are also there to provide you with support on queries in your local neighbourhood. We are also keen to get your thoughts! What are you helping residents with, are there any gaps that we could support further? 

Please send your ideas to


Travel information

For information about how Transport for London services are responding to coronavirus. 
Please remember public transport should only be used for essential journeys.


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