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Emergency out-of-hours repairs

We run an out-of-hours home repairs service for our tenants and leaseholders.

Leaking pipe

Emergency out-of-hours repairs

For emergency repairs outside of normal working hours, you should phone the repairs operation centre (ROC) on freephone 0800 952 5555.
This  service is available 365 days a year.
The types of problems you should report as emergency repairs are:
  • dangerous electrical faults
  • heating failures for sick or elderly residents
  • major water leaks.

We expect to get to the fault or leak in at least four hours to make it safe. We will tell the repairs operation centre (ROC) what work we have done. We will then arrange to do any more work that needs doing at a later date during usual working hours.

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