The Housing Advice and Homelessness Team

If you can't find somewhere to live and you need more advice and help, you must first visit us at:
East Ham Town Hall Annexe
330-354 Barking Road
E6 2RT
Day​ Opening times​
Monday​ 9am to 4pm​
​Tuesday 9am to 4pm​
​Wednesday ​1pm to 4pm
​Thursday 9am to 4pm​
​Friday 9am to 4pm​
​Weekend Closed​
We may be able to:
  • advise you on how to get somewhere else to live that is in your budget and suits your needs
  • help you to solve any problems with your landlord or the person you live with by mediating between you so that you can stay in your home
  • advise you on your rights of occupation
  • give you debt and benefits advice
  • offer you somewhere to live in the private sector if no other housing option is available to you.

What should I bring with me?

When you visit the East Ham Town Hall Annexe you should bring the following documents with you:
  • proof of your identity and the identities of everyone to be included as part of your household, such as birth certificates, passports, immigration documents
  • proof of your income and any savings or investments you have, such as wage slips, bank statements, benefit books, savings books, share certificates
  • your current tenancy agreement and any previous tenancy agreements you have for other homes you have previously lived in
  • evidence that you are threatened with homelessness, such as a notice seeking possession, claim for possession, possession order or bailiffs' warrant
  • confirmation in writing that you are being made homeless if friends or family are asking you to leave
  • proof of your previous addresses for the last five years, such as medical cards, bank statements, post marked envelopes
  • evidence of any serious illness or disability that you or any member of your household have, such as letters from your GP, hospital consultant, details of any prescribed medication.

What we do with your information

We will need your permission to allow us to make enquiries into your application. These enquiries may include contacting other public and private organisations such as: 
  • welfare benefits agencies
  • social services and social welfare organisations
  • health services
  • other councils
  • employers
  • your current and previous landlords
  • the police.
If you do not allow us to do these checks we may not be able to help you.
We will ask you to sign a declaration on the application form, which states that the information you have provided is correct and you have will not withheld any relevant information, or mislead us in any way.

If our office is closed

You should call us on 020 8430 2000 if you become homeless on:
  • weekdays after 5.30pm
  • weekends and bank holidays at any time.
If we find somewhere for you to live over the phone when the office is closed, you must visit the East Ham Town Hall Annexe the following working day.

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