Essential maintenance this weekend to our housing management system
Housing rent account balances and some online customer forms will be unavailable via MyNewham on Sunday 18 November between 7 - 10am.
Customers can still make payments, but online account balances will not be updated until Monday 19 November 2018. We apologise for any inconvenience caused.
Have your say on the Local Offer
On this page you can tell us what you think about the Local Offer.
Comment on:
- our web pages
- our online directory
- the services you receive from us and others.
You can also find out how to get involved in developing the Local Offer.
How to have your say on the Local Offer
You can use the buttons at the foot of the page if you have something good to say about the Local Offer online or you want to tell us how we might improve it. And you can email us, Local.Offer@newham.gov.uk, about the Local Offer online or about the services you receive.
We will publish a selection of your views.
You said, we will
We have been working with families to identify improvements that need to be made to the Newham local offer.
An updated and improved local offer will be available later in the autumn. We will involve parents and young people at every stage of review and development.
Feedback from families and our plans to respond
| You said | We will |
|---|---|
| “Information on how to appeal should be visible” | We will add information on how to appeal across education, health and social care to the existing appeals and complaints page. |
| “Too many search results are given and those which are most relevant to the search should appear at the top of the results – e.g. ranked as most relevant in the same way that websites such as Google do!” | We are introducing more generic categories which relate better to the services actually provided by organisations. For example a category of ‘EHC plan support, information and guidance’. We expect this method will be used across all the entries and will create a more clean search with more targeted results. |
| “Some entries are inaccurate” | We have approached all of our providers and agencies included in our directory of services asking them to review their entries. |
| “A better choice of activities that your children can take part in” | A range of holiday and after school provision is now available, taking into account your feedback and comments. A calendar of short breaks activities for 2015-16 is available on our Disabled children and young people - short breaks page. |
| “There needs to be a separate (or more easily found) section on holidays and after school/college clubs. There needs to be a specific eye catching box on the home page which links users straight to after school and holiday clubs.” | A page on after school and holiday clubs already exists but we recognise it needs to be easier to find. We will make this page more prominent. |
| “I have received a lot of information in regards to children with difficulties. I have been struggling alone. Not only does my son have problems, we are getting affected.” | As part of our review of the local offer, we are reviewing how information about services are communicated to parents and young people so this is as clear as possible. We are working with Newham Parent Carer Forum and Newham Parent Coproduction to improve support and advice for parents, including a new newsletter which provides regular updates to families. |
Help us develop the Local Offer
Our work on the Local Offer will continue. We will be holding regular drop-ins and talking to parent forums and groups of young people to find out your views on the Local Offer. If you want to get involved, email us: Local.Offer@newham.gov.uk