Newham

Housing Benefit disputes and appeals

If you don’t understand or disagree with our decision not to give you Housing Benefit you can ask for more information or dispute the decision.
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A man's hand writing with a pen

Check your benefit decision is correct 

Every time we make a decision on your Housing Benefit we will send you a notification decision letter. 

Thi​s letter will tell you the periods your Housing Benefit covers, how it is worked out, and what income we have used. You should check this letter carefully. 

If any of the information is wrong, missing or you are unsure about it you should contact us as soon as possible. 
 
 

If you don't understand the decision 

You can ask us to either explain our decision verbally or provide you an explanation in writing. 

This must be requested within one month of when you were notified of your Housing Benefit decision. 
​We will send you a written explanation of how the decision was made. 

You will then have a further 14 days to ask us to look again at the decision, or to request an appeal to an independent tribunal. 

 

If you think our decision is wrong 

If you think our decision is wrong you can ask us to look at our decision again.

If you think we have made a mistake, or you have information or evidence that you believe will change our decision, you can ask us to look again at the decision. 

This must be requested within one month of when you were notified of your Housing Benefit decision. If it is more than a month you can ask to extend the limit up to a maximum of 13 months. 

You will need to tell us why you did not submit your dispute and any special circumstances which prevented you from responding within the time limit. 
We will look at the decision again and advise you in writing whether the decision has been changed or if it will stay the same. 

If we uphold our original decision, you have a further month to request an appeal to the independent tribunal service. 

 

Appeal our decision to an independent tribunal 

We suggest that you ask us to look again at the decision before requesting an appeal. But if you still think our decision is wrong you can appeal the decision to an independent tribunal. 

The appeal must be requested within one month of when you were notified of your Housing Benefit decision. If it is more than a month you can ask to extend the limit up to a maximum of 13 months. 

You will need to tell us why you did not submit your dispute and any special circumstances which prevented you from responding within the time limit. 
We will look at the decision again and advise you in writing whether the decision has been changed or if it will stay the same. 

If we uphold our decision we will prepare the paperwork and submit your appeal to the Tribunal Service, who is independent of the Council and impartial. 

Before making an appeal it is recommended that you seek advice from an independent advice agency. There is more information about the appeal process on the Tribunal website​.

 

Who can request an explanation or dispute a decision 

An explanation or a dispute of a decision can only be made by a person affected by the decision. This is:
  • the person claiming housing benefit
  • someone appointed by the claimant or with power of attorney to act on their behalf
  • the landlord or agent, but only regarding who the housing benefit is paid to or if we decide to recover a housing benefit overpayment from them. 
 
 

Contacts 

Benefits Contact Line

020 8430 2000

Opening times

Mon to Fri 9am - 5pm 
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Contact us

  • Newham Benefits Service
    PO Box 23504
    London
    E15 4UU

    020 8430 2000