Coronavirus information and advice for residents

Test and Trace

The NHS Test and Trace programme aims to contain the spread of coronavirus.

Testing is available for people with symptoms: a fever or high temperature, a new continuous cough or a loss or change in sense of smell or taste.

If you have symptoms you should self-isolate for at least 10 days (or 48 hours after your fever ends, whichever is longer) and order a test.

We know that there are issues accessing testing at the moment. Please keep trying to book online and stay home for 10 days from when symptoms started. If you are worried about your symptoms please call NHS 111 or your GP.

If you live with (or have been in close contact with) someone who has symptoms or received a positive test, you should self-isolate for 14 days from the first day they started having symptoms or you last saw them.

If you develop symptoms while in self-isolation you should stay home for 10 days from when symptoms began, and try to get a test.

You can order a test by calling 119 between 7am-11pm (seven days a week) or you can request a test online on the NHS website.

Order a test 

Once you request a test, you will be asked to attend a test site or carry out a test at home. Results should be available within 48 hours. If the result is negative, you and your household can come out of self-isolation.

If your result is positive, you and your household must complete your self-isolation. You will be contacted by the NHS Test and Trace service (or Newham Council) and asked to provide details of people you have been within two metres of for more than 15 minutes without protective equipment over the last few days.

Find out more information about NHS Test and Trace on the NHS website.

If you have any questions about testing or the test and trace service you can contact our COVID-19 Helpline.

You can contact the COVID-19 Helpline at 020 7473 9711 or email [email protected].

The Helpline is open between 1pm and 7pm, 7 days a week. Call handlers can speak multiple languages.

Asymptomatic testing

The asymptomatic testing pilot in partnership with the Department of Health and Social Care has now ended.

If you have COVID-19 symptoms please self-isolate for 10 days and visit or call 119 to book at test.

Test, track and trace in Newham

Newham Council, along with three other London boroughs have been selected to add expertise, knowledge and insight, on community testing and contact tracing for the benefit of all our local communities. To find out more, visit our page - Newham council is ready to help with test and trace. Along with Hackney, Camden and Barnet, we’ll be working to trial the best way to identify future COVID-19 outbreaks and take action to stop the virus spreading and save lives.

Test and trace app 

Newham residents have been put at the heart of a pilot study into a new Test and Trace mobile phone app which aims to defeat the Covid-19 virus and protect residents, prior to its national roll out.

To find out more, visit our Test and trace page for details on downloading the app, QR codes for businesses and frequently asked questions.