Coronavirus service disruptions and updates

We are working hard to ensure that vital services are maintained and that our most vulnerable residents are protected. However due to the ongoing impact of Covid-19, and the resulting pressure on staff, we have no option but to restrict and amend the provision of some services.​

Service updates

Status correct at 4.35pm Monday 17 June 2020

As you will appreciate the Council has been affected by loss of staff because of the Coronavirus and so we are focusing our resources on the most urgent and priority services. This is the current status of some of our most popular/highly used services and we will update this on a regular basis. Things are changing rapidly and we thank you for your patience.

To make this as clear as possible, we have rated these Red, Amber or Green, like traffic lights:

  • Green – Service is operating normally
  • Amber – Some reduction in service, or service is being delivered differently eg over the telephone instead of face to face
  • Red – Service is closed

West Ham Park – (Managed by City of London)

GREEN   West Ham Park, open. Please see their tweet and follow their account for updates. 

Registrars Service

For more information please see our births, deaths and marriages Coronavirus page.

RED

Ceremonies (marriages/civil partnerships) - cancelled. We will be contacting couples to offer a refund or to rebook their ceremony.

Citizenship Ceremonies – we are currently unable to offer group citizenship ceremonies due to the pandemic restrictions and are waiting for further guidance from the Home Office as to how and when this service can resume.   We have resumed private citizenship ceremonies, if you have received your Home Office invitation letter and would like to arrange a private ceremony please e-mail us on [email protected].
AMBER We have started birth registrations once again, but there is a backlog of registrations still to be completed and we are currently contacting all new parents. For more information visit our pages.
AMBER Death Registrations  - Phone call are no longer being taken. The registrar will call all relatives. The certificate giving the cause of death is sent direct to the registrar’s office from the medic who pronounced death.​ Registering a death webpage​

Recycling, waste and bins

For more information please see our recycling, waste and bins Coronavirus page.

GREEN The service is changing on a daily basis. Collection days may change due to bank holidays and staff shortages. Please make sure your bins are accessible to the crews.  More information​
AMBER Bulky waste service re-instated but it may take longer to collect your items. We aim to collect within 5 working days, but please make sure your items are placed out straight after booking
GREEN Collections of green waste operating as normal
GREEN Deliveries of commercial waste bags - operating as normal
GREEN Delivery of domestic and recycling bins - operating as normal
AMBER Jenkins Lane recycling centre has re-opened but delays are expected and there are some changes to use. More information

Libraries and leisure facilities

For more information please see our parks, libraries and leisure Coronavirus page.

RED Libraries closed until further notice.
RED Leisure centres closed until further notice.

Housing

For more information please see our housing and homelessness Coronavirus page.

AMBER Housing Officer surgeries and surveys cancelled. Housing Liaison Officers are contactable by phone. Please check our webpages to see if the information you need is available.
AMBER Homelessness, Prevention and Advice Service reduced service telephone calls only 020 3373 2000 ext 57445
AMBER Property Licensing - contact by email only: [email protected]
AMBER Private Housing and Enforcement: Limited to housing condition that present immediate risks to health and safety or loss of a home. Please email [email protected] or call 0203 373 1950.

Repairs and Maintenance

RED Face-to-face reporting and online portal suspended
AMBER Tenants, leaseholders and vulnerable residents can report emergency repairs via ordering centre 0800 9525555

Parking permits and parking enforcement

For more information please see our parking and streets Coronavirus page.

AMBER  Parking permits applications re-open June 17. Full parking enforcement to recommence on July 1.
RED  Face- to- face office closed.
AMBER  Car compound reduced hours:
Monday to Saturday 9am - 5pm Sunday 10am - 2pm

Noise and nuisance reporting

AMBER Limited service with some delays in responding

Building control

RED Duty line suspended
AMBER Online applications and payments only

Planning

AMBER Applications and payments should be made online where possible. Planning should be contacted via email. More information.

Local land charges

AMBER Reduced service.  BACS payments only.  Search requests online only

Adult learning

AMBER Suspended.  Moving to remote lessons where possible.  More information at Newham Adult Learning Service website

The Grove (MoneyWorks and Workplace)

AMBER Online and telephone appointments only. Call 0208 430 2041 or email [email protected]​​

Schools

AMBER Schools – subject to risk assessments before re-opening. More information

Construction

GREEN Projects operating as normal

Health visiting

AMBER Reduction in face-to-face visits.  Appointments carried out by phone where possible

Mayor’s surgeries and Councillor’s Surgeries

GREEN  Mayor's surgeries - From Saturday 13 June Mayor Rokhsana Fiaz restarts her twice-a-month surgeries which had to stop because of the Covid-19 pandemic. They will take place online over Zoom between 10am and 12pm. Please book an appointment here. The number of people the Mayor can see in two hours is limited so you will need to book in advance. When filling out the form please provide some information on what you want to talk about. Zoom details will be sent to each resident once an appointment has been confirmed.
AMBER Face-to-face surgeries are cancelled. Telephone surgeries continue as normal.
AMBER Councillors' surgeries are suspended - contactable by phone.  Contact your ward members at the listed times via their advertised telephone numbers or email addresses

Parks and ​Play areas, public toilets and outdoor gyms

GREEN Still open to enable exercise but will close if people do not practice social distancing​
RED City Farm closed
RED Public toilets closed
RED Outdoor gyms closed
RED Tennis courts closed

West Ham cemetery

For more information please see our births, marriages and deaths Coronavirus page.

GREEN

West Ham Cemetery, Forest Gate, is now fully open to the public. For more information visit our pages.

Citizen Assemblies

RED Cancelled until further notice

Deaf drop-in service

AMBER Online video appointment booking service only. To make an appointment email ​[email protected]​ or text 07896 664 350

Council tax

For more information please see our council tax and benefits help Coronavirus page.

AMBER If residents are having difficulty in paying they should contact Council Tax and Benefits on 020 8430 2000. Or visit Council tax reduction webpage ​or visit our Coronavirus information and advice webpage.

Business rates

For more information please see our support for businesses Coronavirus page.

AMBER Following Government advice for clarity businesses can call 0208 430 3250 or email [email protected]

Family contact centre

AMBER The centre is closed. Staff will contact each family directly  or families can email [email protected]m

Highways

For more information please see our parking and streets Coronavirus page.

GREEN  Planned works or improvement schemes resumed

Markets

GREEN The markets are open and trading at their usual times. There are safety measures in place to ensure traders and customers adhere to social distancing guidelines.

SEND 0-25

AMBER Alternative arrangements in place for some service areas – more information