We are working hard to ensure that vital services are maintained and that our most vulnerable residents are protected. However due to the ongoing impact of Covid-19, and the resulting pressure on staff, we have no option but to restrict and amend the provision of some services.
Service updates
Status correct at 13.40pm Thursday 14 May 2020
As you will appreciate the Council has been affected by loss of staff because of the Coronavirus and so we are focusing our resources on the most urgent and priority services. This is the current status of some of our most popular/highly used services and we will update this on a regular basis. Things are changing rapidly and we thank you for your patience.
To make this as clear as possible, we have rated these Red, Amber or Green, like traffic lights:
Green – Service is operating normally
Amber – Some reduction in service, or service is being delivered differently eg over the telephone instead of face to face
Red – Service is closed
West Ham Park – (Managed by City of London)
GREEN
West Ham Park, open. Please see their tweet and follow their account for updates.
Ceremonies (marriages/civil partnerships/citizenships) - cancelled. We will be contacting couples to offer a refund or to rebook their ceremony
RED
Birth Registrations - suspended. We will be contacting all new parents in due course to register births
AMBER
Death Registrations - Phone call are no longer being taken. The registrar will call all relatives. The certificate giving the cause of death is sent direct to the registrar’s office from the medic who pronounced death. Registering a death webpage
The service is changing on a daily basis. Collection days may change due to bank holidays and staff shortages. Please make sure your bins are accessible to the crews. More information
AMBER
Bulky waste service re-instated but it may take longer to collect your items. We aim to collect within 5 working days, but please make sure your items are placed out straight after booking
GREEN
Collections of green waste operating as normal
GREEN
Deliveries of commercial waste bags - operating as normal
GREEN
Delivery of domestic and recycling bins - operating as normal
AMBER
Jenkins Lane recycling centre has re-opened but delays are expected and there are some changes to use. More information
Housing Officer surgeries and surveys cancelled. Housing Liaison Officers are contactable by phone. Please check our webpages to see if the information you need is available.
AMBER
Homelessness, Prevention and Advice Service reduced service telephone calls only 020 3373 2000 ext 57445
Private Housing and Enforcement: Limited to housing condition that present immediate risks to health and safety or loss of a home. Please email [email protected] or call 0203 373 1950.
Repairs and Maintenance
RED
Face-to-face reporting and online portal suspended
AMBER
Tenants, leaseholders and vulnerable residents can report emergency repairs via ordering centre 0800 9525555
Face- to- face office closed. Only Disabled Residents' permits will be issued. The issuing of all other parking permits is suspended until further notice. Enforcement will be relaxed to accommodate these change
AMBER
Car compound reduced hours:
Monday to Saturday 9am - 5pm Sunday 10am - 2pm
Noise and nuisance reporting
AMBER
Limited service with some delays in responding
Building control
RED
Duty line suspended
AMBER
Online applications and payments only
Local land charges
AMBER
Reduced service. BACS payments only. Search requests online only
Online and telephone appointments only. Call 0208 430 2041 or email [email protected]
Schools
AMBER
Closed other than for children of key workers and vulnerable children
Construction
GREEN
Projects operating as normal
Health visiting
AMBER
Reduction in face-to-face visits. Appointments carried out by phone where possible
Mayor’s surgeries and Councillor’s Surgeries
AMBER
Face-to-face surgeries are cancelled. Telephone surgeries continue as normal.
AMBER
Councillors' surgeries are suspended - contactable by phone. Contact your ward members at the listed times via their advertised telephone numbers or email addresses
Parks and Play areas, public toilets and outdoor gyms
GREEN
Still open to enable exercise but will close if people do not practice social distancing
The markets are open and trading at their usual times. There are safety measures in place to ensure traders and customers adhere to social distancing guidelines.
SEND 0-25
AMBER
Alternative arrangements in place for some service areas – more information
