We are working hard to ensure that vital services are maintained and that our most vulnerable residents are protected. However due to the ongoing impact of Covid-19, and the resulting pressure on staff, we have no option but to restrict and amend the provision of some services.
Status correct at 13.40pm Thursday 14 May 2020
As you will appreciate the Council has been affected by loss of staff because of the Coronavirus and so we are focusing our resources on the most urgent and priority services. This is the current status of some of our most popular/highly used services and we will update this on a regular basis. Things are changing rapidly and we thank you for your patience.
To make this as clear as possible, we have rated these Red, Amber or Green, like traffic lights:
Green – Service is operating normally
Amber – Some reduction in service, or service is being delivered differently eg over the telephone instead of face to face
Red – Service is closed
West Ham Park – (Managed by City of London)
West Ham Park, open. Please see their tweet and follow their account for updates.
Ceremonies (marriages/civil partnerships/citizenships) - cancelled. We will be contacting couples to offer a refund or to rebook their ceremony
Birth Registrations - suspended. We will be contacting all new parents in due course to register births
Death Registrations - Phone call are no longer being taken. The registrar will call all relatives. The certificate giving the cause of death is sent direct to the registrar’s office from the medic who pronounced death. Registering a death webpage
Face- to- face office closed. Only Disabled Residents' permits will be issued. The issuing of all other parking permits is suspended until further notice. Enforcement will be relaxed to accommodate these change
Car compound reduced hours:
Monday to Saturday 9am - 5pm Sunday 10am - 2pm
Noise and nuisance reporting
Limited service with some delays in responding
Duty line suspended
Online applications and payments only
Local land charges
Reduced service. BACS payments only. Search requests online only