Covid-19 Advice and Support

Council Support Services


  • Connect Newham is a service delivered by a consortium of trusted local voluntary organisations.

  • If you live in Newham and are aged 18 or over, live alone, or care for someone on your own, and you are feeling lonely or isolated for whatever reason, Connect Newham can help
  • Call 020 3954 3224 (9am-5pm, weekdays) or email
  • Other befriending services are available from the voluntary, community and faith sector. Find out more here.

Mental Health

The Coronavirus pandemic has brought with it some unsettling changes in our way of life. During this time it is more important than ever to look after our mental health.

  • You can find a quick list of all the support services for helping you cope during COVID-19.

  • There is also a useful guide on tips for managing mental health and wellbeing (PDF) during COVID-19.

  • If you need someone to talk to, or are facing a crisis and need urgent help, Newham Talking Therapies can help. Their website lists emergency contact details, as well as a wide range of other helplines to support you.   ​

  • In an emergency (a life or death situation e.g., harm to yourself or others), dial 999 to explain the problem and get help from the Ambulance, Fire or Police Services.

  • During surgery hours - contact your GP on the usual number and request an emergency appointment.

  • For out of hours support or if you are experiencing a mental health crisis, you can call the Mental Health Crisis Line which is open 24 hours a day, 7 days a week. Mental Health Crisis Line - 0800 073 0066

Additional helplines:

  • Samaritans - Free phone: 116 123, 24 hours, every day -Crisis line for people contemplating harming themselves

  • Saneline - 0300 304 7000, 6pm - 11pm every day - Practical information, crisis care and emotional support

  • No Panic - 0844 967 4848, 10am - 10pm every day - For people experiencing panic or anxiety problems

  • Hestia – Free phone: 0808 196 1482, 24 hours, every day - If you are experiencing domestic or sexual violence, call for confidential support

  • Aanchal - 0845 451 2547, 24 hours, every day - Crisis line for Asian women experiencing domestic abuse; able to support in languages including English, Bengali, Hindi, Punjabi, Urdu, Gujarati, Tamil, and Eastern European languages

Additional resources

  • Mind Toolkit
    A 'coronavirus and your wellbeing' toolkit with lots of things you can try that could help your wellbeing. It includes tips for staying at home, how to take care of your mental health and wellbeing along with a useful checklist.

  • Sidekick
    An app with a collection of interactive exercises to help boost your mental wellbeing. It'll enable you to build a personalised wellbeing workout and toolkit to help deal with whatever life throws at you.

  • Newham Talking Therapies
    Wide range of treatments and services concerning mental health.

  • NHS Every Mind Matters
    Expert advice and practical tips from the NHS to help you look after your mental health and wellbeing

  • Student Space
    Wellbeing resources and advice to help students through the challenges of coronavirus

  • ThriveLDN
    NHS wellbeing webinars focused on helping you cope with the impact of COVID-19

Family-specific support

Some children will find the change of routine and staying at home difficult and advice on how to support your child’s mental health and well-being during the Coronavirus outbreak is available on the DfE website.


If you have recently suffered a bereavement this Bereavement and support information guide (PDF) will provide some advice.

Unfortunately, there will be a number of children and young people who will experience bereavement during the pandemic. There is a range of organisations offer support to bereaved children and young people.

Financial support including advice, supermarket and energy vouchers.


  • If you or someone you know is experiencing financial challenges that are preventing them from getting the food they need please complete this form to make a referral to the Newham Food Alliance.

    The Newham Food Alliance is an open collaboration between partners who reach thousands of residents each week with food parcels, meals and other support.

    The information gathered on this form helps us to match you (or the person you are referring) with a partner who is best able to provide the direct food support needed.

    If you have any questions or are unable to use this form team are available to receive calls at 07790 975 086 (9am-5pm, weekdays) or email

Questions about council services

Newham Council Contact Centre
Call 020 8430 2000 Textphone: 18001 020 8430 2000 (9am-5pm, weekdays)