Covid-19 Advice and Support

Avoiding COVID-19 scams

Beware of fraud and scams during the COVID-19 pandemic.

Newham Council’s Trading Standards have received information that fraudsters are using the Coronavirus to extort money or try to gain access to people’s homes.

Scams include:

  • Calls claiming to be from NHS Test and Trace asking people to pay for testing – note, if anyone says they are calling from “NHS Track and Trace” do not continue the call
  • Calls claiming to be from Newham Council conducting surveys on behalf of the Government
  • Door-to-door fraudsters calling at homes and selling people bogus tests to see if they're infected with the disease, or saying they are there to conduct tests
  • A text message claiming to be from telling people to visit a website to obtain a Council Tax refund.
  • Fake websites selling face masks.

Residents are urged not to click on any links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

If someone calls at your home, always ask to see identification and ask for a landline telephone number to check who they are. If they are genuine, they will understand.

Do not let strangers into your home.

Further information can be found on the national crime agency website.

Avoiding vaccination scams

To protect yourself and your family members from fraud and criminals, remember the following points:

  • The vaccine is only available on the NHS for free, and the NHS will contact you when you can get vaccinated
  • The NHS will never ask for payment or bank details to confirm or book your vaccine

The only people making house calls to deliver or discuss the vaccine are our local GP roving team. This is only for people who are unable to access the vaccine without a home visit, and the team will contact you in advance to arrange the visit. Anyone else offering this service is probably committing a crime.

Find out more about covid related scams and what to do here.

Avoiding Test and Trace scams

The national test and trace service was closed as part of the government’s Living with COVID-19 strategy. Therefore, you will not be contacted by the NHS Test and Trace service after 1 April 2022.