Covid-19 Advice and Support

Self-Isolation Support Payment of £500

You are entitled to a £500 Self-Isolation Support Payment if:

Since the 28 September 2020 you:

  • have been told to self-isolate by NHS Test and Trace or by the NHS Covid-19 app; and

have an 8-digit Test and Trace account ID number and have added contact details to your account plus confirmation that you’re self-isolatingor

Since the 8 March 2021 you:

  • are unable to work while looking after a child who's self-isolating

and you:

  • are currently employed or self-employed
  • are unable to work while self-isolating
  • will have a reduction in normal earnings while self-isolating

You, or your partner if you have one, must also be receiving at least one of these benefits:

  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Jobseeker's Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit 

If you meet all the other conditions but you or a partner aren’t getting any of these benefits, we have limited funds to grant discretionary payments of £500. Before we can consider the application for a discretionary payment, we will need to decide whether we think you will suffer financial hardship while self-isolating.

How to apply

Please complete the form

Apply - self isolation payment form

The application is for one person only and the applicant must be the person who's been told to self-isolate.

The person applying must be a Newham resident and they must apply within 42 days of the self-isolation period starting.

We will try to deal with applications as soon as possible, but due to the volume of applications being received it might take up to 14 days to process your application.

Please note:

  • We can only consider people who are employed or self-employed. Anyone not working when told to self-isolate will not be eligible for a payment.

  • Your income must have gone down because you’re self-isolating. You won’t be eligible if your income is lower for another reason, for example because you’ve been furloughed or because of a drop in trade due to Covid-19.

  • If your employer pays your full wages while self-isolating or if your normal income from self-employment hasn’t changed, you wouldn’t be eligible for a Self-Isolation Support Payment.

  • Her Majesty’s Revenue and Customs treat Self-Isolation Support Payments as ‘earnings’ and subject to income tax. We have to tell them about any payments we make.

  • Self-Isolation Support Payments will be ignored when calculating any benefits you get.

If you need help immediately or don’t qualify but still need help

Our Newham Money

If you are self-isolating and need immediate financial assistance or do not meet the above criteria, you may still be able to get financial support.

The Our Newham Money team will be able to assist you with financial support while you’re waiting for the Self-Isolation Support Payment, and if you are not eligible for the payment.

You can visit their website or email [email protected]

Newham COVID-19 Helpline

If you are unable to isolate safely at home, need other support while you’re isolating (including accessing food, financial advice, or befriending) or have questions related to COVID-19 the Newham COVID-19 Helpline will be able to provide information and direct you to services which may be able to assist you.

You can contact the Newham COVID-19 Helpline at 0207 473 9711 (9am-7pm, 7 days a week) or email [email protected].