Covid-19 Advice and Support

Coronavirus updates for council tax, benefits and welfare

Information and advice on council tax payments and how to access benefits and other welfare support

Council tax payment help

If you are having difficulty paying your council tax due to the coronavirus pandemic please contact council tax and benefits on 020 8430 2000.

​If your income has changed you may well be eligible for council tax reduction which will pay up to 90% of your council tax. If you already claim council tax reduction please tell us about the change using the online change of circumstances form found on the Council’s website.

If you do not currently have a claim for council tax reduction you can make a claim online. If you need help with making a claim or advice, our staff will quickly help you make a claim and can discuss payments or even hardship grants towards outstanding council tax. 

Please don’t wait for your account to go into arrears before contacting us. We want to help support you in these difficult times.​

Welfare support and financial advice

The government has information on how to apply for Universal Credit and claiming benefits.

You can get free financial advice and loan information from Newham Money works.

Find out more about Money Management and Financial Hardship (PDF).