Coronavirus support for businesses

Mandatory face coverings in shops and indoor public settings (when regulations permit their opening)

In England it is a legal requirement to wear a face covering in the following indoor settings:

  • Public transport and transport hubs 
  • Shops, supermarkets, indoor markets and shopping centres (coverings can be removed when sitting in a food hall or eating area)
  • Premises providing professional, legal or financial services 
  • Premises providing personal care and beauty treatments (coverings can be removed during treatment if required)
  • Premises providing veterinary services
  • Visitor attractions and entertainment venues (coverings can be removed when sitting in a food hall or eating area)
  • Libraries, community centres, youth centres and social clubs
  • Places of worship
  • Funeral service providers 
  • Exhibition halls and conference centres
  • Public areas in hotels and hostels
  • Storage and distribution facilities

Customers are expected to wear a face covering before entering any of these settings and must keep it on until they leave unless there is a reasonable excuse for removing it. Guidance on whether staff should wear face coverings can be found in the relevant industry guidance for the business. Information on working safely during coronavirus is available on

All staff offering close contact services, including hairdressers, should now wear a face mask (type 2 surgical), in addition to a clear visor that covers the face. This will help protect the customer and staff from respiratory droplets caused by sneezing, coughing, or speaking.

In settings where face coverings are required in England, there are some circumstances where people may not be able to wear a face covering. Please be mindful and respectful of such circumstances, noting that some people are less able to wear face coverings, and that the reasons for this may not be visible to others. Further information is available on the website.

To support businesses with this new legislation the Council has posted the following materials to businesses which can also be downloaded from the website:

To report a business that is open when it should remain closed, please contact the Council Trading Standards Service on 020 3373 9937 9am – 5pm. To contact us outside of these hours email [email protected].

It is now a legal requirement for venues in the hospitality, the tourism and leisure industry to display a QR code (when regulations permit their opening): if you haven’t been able to yet, create a QR poster for your business at  This will allow people to check in when they visit your premises (when permitted) as an alternative to providing their contact details directly and is a very simple process that takes less than a minute. If you are unable to print your own QR poster, your local library will be happy to do this for you.

The COVID-19 App team have produced a video about privacy and data protection. Privacy was one of the biggest barriers to residents choosing to not download the app. The contents of the video are derived from questions and concerns raised by residents during our webinar feedback sessions.