Beware of fraud and scams during the COVID-19 pandemic.
Newham Council’s Trading Standards have received information that fraudsters are using the Coronavirus to extort money or try to gain access to people’s homes.
- Calls claiming to be from NHS Test and Trace asking people to pay for testing – note, if anyone says they are calling from “NHS Track and Trace” do not continue the call
- Calls claiming to be from Newham Council conducting surveys on behalf of the Government
- Door-to-door fraudsters calling at homes and selling people bogus tests to see if they're infected with the disease, or saying they are there to conduct tests
- A text message claiming to be from gov.uk telling people to visit a website to obtain a Council Tax refund.
- Fake websites selling face masks.
Avoiding Test & Trace scams
How you will be contacted
- The NHS Test & Trace service may text or call you
- The NHS Test & Trace service will call you from 0300 013 5000
- The NHS Test & Trace service will text you from NHStracing
- If the Newham team call you, they will identify themselves as Council staff calling as part of the local contact tracing programme
- The Newham team may contact you by phone, email, post or text
- You will be contacted during normal working hours or early evening - You will not be contacted early in the morning or late at night
You will be asked to:
- Sign into https://contact-tracing.phe.gov.uk
- Share information about where you have been recently and who you have had face-to-face contact
- Isolate for 10 days if you receive a positive test result
- Isolate for 14 days if you are identified as a close contact
- Book a test via the national testing portal or 119 if you develop or have symptoms
You will not be asked to:
- Share your bank or card details
- Provide payment
- Share details of any accounts
- Set up a password or PIN number
- Call a premium rate number (e.g. those starting with 09 or 087)
- Allow someone to visit you at home.