Coronavirus updates for housing and homelessness

Council tenants and leaseholders

Repairs and maintenance

We are currently focused on providing emergency and critical repairs. This includes providing repairs for vulnerable residents.

To report an emergency or critical repair please contact our Repairs Operating Centre on 0800 952 5555.

The health and safety of our residents and staff members is our priority. Our Repairs and Maintenance staff members:

  • Wear appropriate protective equipment
  • Are following the recommended safety measures as laid down by Government, Public Health England, the industry Health & Safety board, and our risk assessments
  • Have regular testing available to them

Rent payments

You should continue to pay your rent - rent is a priority bill and failure to pay this could put your home at risk.

We fully understand that our residents may need some additional support at present, especially when it comes to paying rent. If you're concerned about being able to pay your rent please get in touch with us as soon as possible so we can try to help and support you:

Telephone: 020 8430 2000 and enter 36427

Email: [email protected]

You can also use the following links:

  • If you are having difficulty paying your rent due to the Coronavirus pandemic please visit the Making a Benefit Claim pages on the Council’s website. This will help direct you to the right agency to deal with your claim. 
  • If you have an existing claim for Housing Benefit and your income has changed please visit the Benefits – Tell us about a Change page and complete the online change of circumstances form.
  • If you wish to make an agreement for overdue rent, please contact the Rent Team on 0203 373 6427 to discuss payment options.
  • If you are struggling to pay your rent and/or other bills, you may be able to seek advice and support via our Money Works Team

Housing allocations/lettings

We continue to let properties, however the majority of our viewings and tenancy sign-ups are being completed using contactless, digital methods.

For more information about housing allocations and lettings please visit our Apply For Council Housing pages.

Sheltered housing

Staff members are available at all of our schemes and we are in regular contact with our residents. Whilst working at our sheltered housing schemes, our staff members:

  • Wear appropriate protective equipment
  • Maintain social distancing
  • Have regular testing available to them

Unfortunately, our communal lounges must remain closed at this time.

Fire safety

Residents’ safety is always a priority. We urge you to keep your homes, families and communities safe by adhering to some simple guidance:

  • Keep communal areas clear of all clutter and belongings
  • Do not put rubbish in communal areas
  • Do not store appliances, prams, bikes and furniture in stairwells, corridors or balconies as this will create a hazard for residents in an emergency - in particular for children and older people
  • Most importantly, do not smoke in communal areas
  • More detailed advice for fire safety in the home can be found on our Fire risk assessment information pages and on the London Fire Brigade websitee https://www.london-fire.gov.uk/safety/coronavirus/