Coronavirus updates for housing and homelessness

Rent payments and repairs - private tenants and landlords

All Property Licensing enquiries are being conducted by email only: [email protected]

We will aim to investigate, resolve and respond to all emails received within 7 working days.

The government announced on the 21 August 2020 to extended its ban on evictions, so that it will be illegal in most cases to evict or deprive any private tenant of their home until at least 20 September 2020. Private tenants have the right, in most cases, to remain in their homes, even when they may be in rent arrears, until at least 20 September 2020. Landlords and agents generally have no right in law to evict tenants or seek possession of their flat, house or room.

From 29 August 2020, landlords and agents will also have to give their tenants six months’ notice before they can start any possession proceedings. Shorter notice periods will only be given in certain cases including; if the tenant has at least six months’ rent arears, domestic violence, anti-social behaviour or fraud.

The Council takes illegal evictions very seriously and it should be noted that any person(s) convicted of illegal eviction or harassment may be liable for up to 2 years’ imprisonment.

Private Sector Housing Standards is currently limited to investigating housing conditions that present immediate risks to health and safety or loss of a home. Please email [email protected] or call 0203 373 1950.

Read government guidance for Landlords and tenants (external link).

Read Covid-19 advice for tenants (PDF) 

Repairs and maintenance – private tenants

Landlords and agents are still required to resolve any housing repair issues where possible. Anyone visiting your property to carry out repair works should notify you in advance prior to entering, maintain a safe distance and follow the correct hygiene practices as set out in the government guidance.

View government guidance for working safely in the home during coronavirus (external link).