Coronavirus updates for housing and homelessness

Rent payments and repairs - private tenants and landlords

All Property Licensing enquiries are being conducted by email only: [email protected]

We will aim to investigate, resolve and respond to all emails received within 7 working days.

During the next 3 months, following the Government announcement on the 18th March 2020, it will be illegal in most cases to evict or deprive any private tenant of their home. 

The Council takes this matter most seriously and it should be noted that any person(s) convicted of illegal eviction or harassment may be liable for up to 2 years’ imprisonment.

Private Housing and Enforcement is currently limited to housing condition that present immediate risks to health and safety or loss of a home. Please email [email protected] or call 0203 373 1950.

Repairs and maintenance – private tenants

Landlords and agents are still required to take all possible steps to resolve any urgent housing repair issues where possible.

Over the next 3 months private tenants have the right, in most cases, to remain in their homes even when there may be arrears of rents. Landlords and agents generally have no right in law to evict you or seek possession of your flat, house or room.

Covid-19 Guidance to landlords and private tenants (PDF)