Community Trigger

We are well aware that where anti-social behaviour is not dealt with effectively it can have a significant impact on victims and, in some cases, on the wider community.

The Community Trigger allows you to ask the Community Safety Partnership to review the responses to your complaints of anti-social behaviour that you feel have not been dealt with.

What is the Community Trigger? 

The ‘Community Trigger’ (also known as the ASB Case Review) was introduced in 2014 gives victims of persistent anti-social behaviour reported to the council, police or housing provider the right to request a review of their case.

The threshold in Newham is about the incidents reported, not whether the agency responded, and will amount to 3 complaints in the past six months.

The Community Trigger does not replace the complaints procedures of the council or other community safety partners. It also does not affect your right to complain to the Local Government Ombudsman or Independent Office for Police Conduct.

Who can use the Community Trigger? 

You can ask for a review for yourself, a community group or business. Your MP, local Councillor, or someone you nominate such as a friend or carer, could also ask for a review on your behalf. 

You cannot use the Community Trigger anonymously. 

When to use the Community Trigger 

You can ask for a review on your reported antisocial behaviour problem if you have complained about the same ASB problem on three separate occasions in the last six months to any of the following: 

You cannot ask for a review if: 

  • We are still looking into your complaint 
  • You want to report a new problem of anti-social behaviour. 

How to use the Community Trigger 

If you think you qualify to use the Community Trigger process, you can complete our Community Trigger online form.

Alternatively, you can write to: 

Community Safety ASB Team  
London Borough of Newham 
Enforcement and Safety 
1000 Dockside Road 
E16 2QU 

You must tell include the following information: 

  • Your name, address and contact details  
  • Details of the anti-social problem(s) 
  • When the problem(s) happened 
  • Where the problem(s) happened 
  • The dates you reported the problem 
  • All the organisations and name(s) of the officers you have previously reported the problem to. 

You should provide this information if you would like your case looked into as a ‘Community Trigger’. If you plan to complete the online form, make sure you have all the information to hand before you begin, as you will not be able to save the form as you go along.