Community Trigger

The Community Trigger allows you to ask the Community Safety Partnership to review the responses to your complaints of anti-social behaviour that you feel have not been dealt with. The process gives you the right to ask that an ongoing problem is looked into.  

What is the Community Trigger? 

The trigger is designed to make sure we work with key community safety partners to try and resolve any ongoing complaints about anti-social behaviour. We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome. 

The Community Trigger does not replace the complaints procedures of the council or other community safety partners. It also does not affect your right to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

Who can use the Community Trigger? 

You can ask for a review for yourself, a community group or business. Your MP, local councillor, or someone you nominate such as a friend or carer, could also ask for a review on your behalf. 

You cannot use the Community Trigger anonymously. 

When to use the Community Trigger 

You can ask for a review on your reported antisocial behaviour problem if you have complained about the same ASB problem on three separate occasions in the last six months to any of the following: 

You cannot ask for a review if: 

  • We are still looking into your complaint 
  • You want to report a new problem of anti-social behaviour. 

How to use the Community Trigger 

If you think you qualify to use the Community Trigger process, you can complete our Community Trigger online form

Alternatively, you can write to: 

Community Safety ASB Team  
London Borough of Newham 
Enforcement and Safety 
1000 Dockside Road 
London 
E16 2QU 

You must tell include the following information: 

  • Your name, address and contact details  
  • Details of the anti-social problem 
  • When the problem happened 
  • Where the problem happened 
  • The dates you reported the problem 
  • All the organisations and name(s) of the officers you have previously reported the problem to. 

You must provide all this information if you would like your case looked into under the Community Trigger. If you plan to complete the online form, make sure you have all the information to hand before you begin, as you will not be able to save the form as you go along.