How to bid for a property
Find a property
You can bid (apply) for a property on the ELLC Choice Homes website, using an ELLC kiosk, by phone, or by text. For full details go to the ELLC Choice Homes website
You will find this on the letter we sent you to confirm your place on the housing register. It can be found at the top right hand corner, just below the date. It follows some letters and a forward slash (/).
If you have lost your number and would like us to send it to you again, write to us at:
London Borough of Newham
Make sure you tell us your full name, address and date of birth.
What property to bid for
We give you all the necessary information about the property in our adverts in the Choice Homes magazine and on the ELLC Choice Homes website to help you make your decision.
We give details about:
- type of property
- number of bedrooms
- floor level
- whether it has a garden or not
- property's landlord
- type of heating
- number of people it is suitable for.
And information about anything else that is important.
Property size you can bid for
You can only bid for the size of property that you have been assessed for or with one bedroom less than you have been assessed for. For example; if you need two beds you can bid for properties with one or two bedrooms.
Your registration letter or email tells you what size of properties you can bid for.
Properties in other boroughs
You can bid for a property in another borough, but only if it is advertised in the Newham section of the ELLC Choice Homes website or magazine. This is known as a cross-borough advert and it will be presented with the borough’s logo and colour.
When to bid for a property
The bidding cycle opens on Friday and closes at midnight on Monday. You can't bid at any other time. It does not matter what time of day you bid as long as you bid within the cycle.
Problems bidding for a property
Possible reasons why you can’t bid:
- You are trying to bid outside of the bidding cycle (Friday to midnight on Monday). If you try to bid between Tuesday and Thursday, the message ‘You are not currently eligible for any properties’ will appear on the screen.
- Your account is not yet active. You will be told by letter or email that your application has been made active, but this can take up to 24 hours.
- You have been shortlisted for a property. You should get a letter inviting you to look at the property.
- You are in rent arrears or your application is under investigation. You should have received a letter telling you this.
- Your account is dormant because you have been assessed as having a home that meets your needs. You must let us know if any of the details on your housing register application have changed.
If you have not received a letter from us explaining why you are unable to bid, please call us on 020 8430 2000.
Difficulty logging into the bidding website
Unless you have changed it, your memorable date is always set to the date of birth of the main applicant.
If you think that the date of birth we hold on our records is wrong, or you have changed your memorable date and can’t remember it, please write to us at:
London Borough of Newham
Make sure you give your full name, address and correct date of birth.
Bidding for an accessible property
We put our properties into categories based on how accessible they are.
The categories are:
A Wheelchair accessible throughout
B Wheelchair accessible essential rooms
C Lifetime homes, all new built properties fit into this category
D Easy access
E Step free
E+ Minimal steps
F General needs
When we advertise our properties we include the category it is in. This helps disabled people to find a home that is right for them.