You will find your housing register application number (unique reference number) on the letter that tells you that you have been accepted on the housing register.
It can be found at the top right hand corner, just below the date. It follows some letters and a forward slash (/).
If you have lost your number and would like us to send it to you again, please write to us at:
London Borough of Newham
Please make sure you tell us your full name, address and date of birth.
Reason for bidding
We run a Choice Based Lettings (CBL) scheme which gives applicants the opportunity to choose where they live and the type of property they want to live in and bid (apply) for. This is the only way that you can apply for a council property unless you have been told you are in the Direct Offer group.
How to bid
You can bid (apply) for a property online, using a ELLC kiosk, by phone, or by text. For full details please visit ELLC Choice Homes
You can only bid for properties we advertise, with the specific number of bedrooms, or one less than you need.
You should also pay special attention to the symbols that are used in the property advertisement such as whether there is a garden or if the property has a lift.
When to bid
The bidding cycle opens on Friday and closes at midnight on Monday. You cannot bid at any other time. It does not matter what time you bid as long as you bid within the cycle.
Knowing which property to bid for
We give you all the necessary information about the property in our adverts in the Choice Homes magazine and on the ELLC Choice Homes website to help you make your decision.
We give details about:
- type of property
- number of bedrooms
- floor level
- whether it has a garden or not
- property's landlord
- type of heating
- number of people it is suitable for.
We also give any additional information as appropriate.
You will find enough information about the property in the Choice Based magazine to bid, although sometimes the ELLC Choice Homes website will contain more.
Property size you can bid for
You can only bid for the size of property that you have been assessed for or with one bedroom less than you have been assessed for. For example; if you need two beds you can bid for a properties with one or two bedrooms.
Your registration letter or email tells you what size of properties you can bid for.
Two children of the same gender will be allocated one room to share, regardless of age. Children of opposite genders will only be assessed for separate rooms when the elder turns 10 years old.
Housing associations will tell you how many children can live in their property. They do not allow overcrowding. You should only bid for the properties suitable for your family size. If you bid for an unsuitable property you will be wasting your bid as you will not be considered.
Reasons why you can't bid
You cannot bid unless:
- it is within the bidding cycle (Friday to Monday Midnight). If you log on between Tuesday and Thursday the system will show you the message ‘You are not currently eligible for any properties’.
- you have been informed by letter or email that your application has been made active. Please note, it takes up to 24 hours for your case to update on the system.
- you may have been shortlisted bid for a property and you are shortlisted for it. You will not be able to bid again until this is concluded. You should get a letter inviting you to a viewing.
- You may be suspended because you are in rent arrears or your application is under investigation. You should have received a letter telling you this.
If you have not received a letter from us explaining why you are unable to bid please call the contact centre on 020 8430 2000.
Difficulty logging into the bidding website
To log into the ELLC Choice Homes
website you will need your Housing Register Application number (also known as your unique reference number) and your memorable date.
Your memorable date is always set to the date of birth of the main applicant unless you have changed it. Enter the date - dd/mm/yyyy and include the forward slash (/) for example; 01/01/1901.
If you believe that the date of birth we hold on our records is incorrect or you have changed your memorable date and cannot remember it, please write to us at; London Borough of Newham, Letting Agency, P.O.Box 68612, London E15 9DN. Please give your full name, address and correct date of birth.
This means that you have been assessed as being adequately housed. If the information on your housing register application changes, you must let us know.
Why would my bidding ranking change from the time I place my bid to the time the bidding cycle changes?
If you are the first bidder for a property you will be ranked first as there are no other bids to compare you against. As more bids are received you are ranked in priority and date order.
If there are bids from people with a higher priority level or with the same level of priority but with a longer waiting time than you then you will no longer be ranked first. This situation constantly changes until all the bids are placed.
You will get your actual position at the close of bids when no other bids are being placed.
Will my ranking be the same for all the properties that I bid for?
Your position depends on the number of bids ranked higher than you for each property. The more popular a property the lower you can expect to be ranked. Houses generally attract more bids than flats, so your ranking for a flat may be higher than that for a house.
The magazine also has properties for other boroughs can I bid for these properties too?
You can only bid for properties on Newham's pages. You cannot bid for properties on other partner borough's pages. They are in the magazine because we have joined together with some East London boroughs to form a partnership to advertise our properties. All the partners have their own pages which are clearly labelled and colour coded.
Can I ever bid for a property in another borough?
Yes. You can bid for another partner's property but only if it is advertised on Newham's page. This is a cross borough advertisement and it is presented in the partners colour and logo.
We also advertise properties outside the borough. These properties have the label OB against them.
Can I bid for a Newham property on another borough’s page?
No, you can only bid for properties on Newham's page. The property on our partner's page is for their applicants to bid for.
Accessible Housing Register (AHR)
This is a register of properties in a borough that has been coded according to their accessibility i.e. how easy it is for a physically disabled person to live in it.
How we use the Accessible Housing Register
This register is used to make it easier to match people and properties. People will know if a property is suitable for them by matching the category against the property. This will help disabled people live independently in accommodation that meets their needs.
When we get a medical application we find out the type of property that will be suitable for the person applying. For example if they are in a wheelchair indoors and outdoors and have to live on their own or have care responsibilities for their children they will be classified as requiring a wheelchair accessible accommodation throughout. This is an A or B category.
AHR categories are:
A Wheelchair accessible throughout
B Wheelchair accessible essential rooms
C Lifetime homes, all new built properties fit into this category
D Easy access
E Step free
E+ Minimal steps
F General needs
All of our properties have one of these categories when they are advertised. We are working with our housing association partners to do the same, but some of these properties may not have the code.