Noise problems and reporting

Noise problems and reporting

Find out about the types of noise problems we investigate and how to report them. 

Noise complaints we deal with can include: 

  • Excessively loud music and parties (repeated over a period of time)
  • Unreasonable noise from pubs, clubs, bars and live events 
  • Persistently noisy neighbours 
  • Noise from building sites or building works outside of permitted hours. Please view our permitted hours on the pollution control: building and demolition sites page.
  • Alarms
  • Persistent noise from an animal(s) (repeated over a period of time)
  • Unreasonable noise from ventilation fans or other such equipment

Please note that the council are unable to investigate domestic household noise which includes noise from washing machines, children crying or playing, footsteps, talking, toilet flushing, vacuuming and furniture being moved.

Think before you make a complaint about noise 

If you are affected by an ongoing noise problem, consider taking these steps first:

  1. Try to solve the issue in a friendly way by talking to the person or company causing the noise, if you feel comfortable with this

  1. If this does not work, you could try taking other informal steps such as mediation or an informal letter to your neighbour  

  1. If you still can't solve the issue, then report it to us using the online form below.

Report an ongoing noise problem 

What happens next 

When we receive an incident report we are likely to request additional information and may require diary sheets to be completed including:

  • The days
  • Times
  • Nature
  • Impact on you of the noise nuisance. 

Once we have the information we require the complaint will be assessed

Should we need to visit you / your premises, we will contact you to arrange a suitable time with you.

Our staff will always show you their Newham Council identity card when they knock at your door. 

Our service is confidential and we will never give out your details.

Our staff may visit you in uniform and come in marked vehicles. They may also come with a uniformed police officer if necessary.

What happens after we visit 

  • Contact the person causing the problem and ask him or her to reduce the level of noise
  • Send the person an advisory (warning) letter 

  • Issuing a Community Protection Warning

  • Give the person a fixed-penalty notice (fine) if he or she breaches the noise-abatement notice (£100 for residential property or £400 for business property) 

  • Seize the equipment making the noise 

  • Take legal action in the Magistrate’s Court, which could lead to a fine of up to £5,000 for residential property and up to £20,000 for business property.