Noise problems and reporting
Find out about the types of noise problems we investigate and how to report them.
We deal with a variety of noise complaints, including:
- Loud music and parties
- Noise from pubs, clubs, bars and live events
- Noisy neighbours
- Noise from building sites or building works outside of permitted hours. Please view our permitted hours on the pollution control: building and demolition sites page.
- Alarms (car alarms, intruder alarms)
- Noise from parked cars or machinery in the street
- Noisy animals (barking dogs, crowing cockerels)
- Noise from ventilation fans or other equipment.
Report noise problems happening now
You can report noise nuisance to us 24 hours a day. Call us on 020 8430 2000
What happens when you report a noise issue?
Enforcement officers may visit the person(s) responsible and issue a warning or serve a notice. However, this will depend on the time and nature of the problem.
If we are unable to visit at the time, we will:
Write to you to acknowledge your complaint: or
Contact you to discuss the problem.
In some cases, we can still issue a warning or serve a notice after the problem has happened.
Before you complain about noise
If you are affected by an ongoing noise problem, you should first take these steps:
Try to solve the problem in a friendly way by talking to the person or company causing the noise if you feel comfortable with this.
If this does not work, you could try taking other informal steps such as mediation – for more information go to the Problem Neighbours website.
If you still can't solve then complain to us when the the noise is happening.
We will respond within three working days.
What happens next
Before we can take any action, our staff may need to enter your property to assess the level of noise and decide whether it is loud enough to be a legal nuisance. So where possible try to keep a record of the days, times and nature of the noise nuisance.
If we do need to visit, we will contact you to arrange a time with you. Our staff will always show you their Newham Council identity card when they knock at your door.
Our service is confidential. We will never give out your details. But note that our staff will visit you in uniform and come in marked vehicles. They may also come with a uniformed police officer.
What happens after we visit
If we think the noise is a nuisance, we can:
Go directly to the person causing the problem and ask him or her to reduce the level of noise – the officer on duty will decide whether or not to do this
Send the person an advisory (warning) letter
Give the person a noise-abatement notice (a legal order for the noise to stop)
Give the person a fixed-penalty notice (fine) if he or she breaches the noise-abatement notice (£100 for residential property or £400 for business property)
Seize the equipment making the noise
Take legal action in the Magistrate’s Court, which could lead to a fine of up to £5,000 for residential property and up to £20,000 for business property.