Trading standards

Consumer trading advice

Keeping Newham customers safe 

Our Trading Standards team advise businesses and enforce laws to help residents shop for products and services safely. We work with external agencies to ensure businesses operate legally and that customers in the borough can buy with confidence.  

Things we can help you with 

Our enforcement policy (PDF) 

Rogue builders  

Customer advice and support

If you have a problem with goods or services you have bought and you can’t resolve it directly with the seller, Citizens Advice provides free, impartial advice on consumer issues, including:

  • Problems and disagreements with suppliers of goods or services you have bought
  • Understanding your rights as consumers
  • Identifying scams and reporting them
  • Finding reputable trader.

Report a problem to Trading Standards on the Citizens Advice website

Business companion

If you run a business and want advice on the laws relating to trading standards, to keep your business legal and compliant, the business companion website has all the information you will need.   

Get support on the business companion wesbite

Contact Newham Trading Standards

Address: London Borough of Newham
Grassroots Community Resource Centre
Memorial Avenue
London
E15 3DB