Newham

Housing Benefit and Council Tax Reduction - tell us about a change

If your circumstances change you must tell us straight away because it may affect the amount of benefit you get.
A man and woman sitting on a sofa looking at a lapt top and receipts and a girl sitting on the floor

What changes you must tell us about

Tell us about changes to:
  • your home details: for example if you have moved home, if someone moves out or a new person moves in.
  • your payments: for example a change to your rent or any charges within your rent (unless you are a Newham Council tenant)
  • your circumstances and your partner’s circumstances: for example your name, your employment, the benefits you get, your income or savings, if you temporarily need to leave your home
  • the people you live with: for example their name, their employment, the benefits they get, their income or savings. 
 

Tell us about a change

Change of address 

Tell us if you have moved into or within Newham. If there are any other changes, you can tell us on the same form.

Change of address in Newham (PDF)


Leaving your home temporarily

Tell us if you are going away from your home, even for a short period of time.

We can often still pay Housing Benefit and Council Tax Reduction for at least some of the time you are away. However this may depend on if you are:

You will need to provide proof of the reasons you are going away with your application.


Any other changes

Tell us about any other changes that could affect your benefits.


 

Leaving your home temporarily - useful information

Trial periods in care homes

You can still get Housing Benefit if you go to a care home on a trial of up to 13 weeks as long as you intend to return to your home if the care home is unsuitable for you.
 

Your partner may be able to claim benefit

If you cannot get Housing Benefit and Council Tax Reduction while you are away, someone living in your home may be able to claim it instead of you.
 

Backdating your benefit when you return

Under some circumstances, you may be able to claim backdated Housing Benefit and Council Tax Reduction, for the period you were away, after you have returned. But we will not backdate your claim unless we think you had a good reason for not claiming earlier.
 

Income Support or Jobseeker's Allowance

If you are on Income Support or income-based Jobseeker's Allowance, these benefits will stop after you have been absent from home for either four or eight weeks. If these benefits stop, your Housing Benefit and Council Tax Reduction have to stop at the same time.
 
This means you may have to make a new claim for Housing Benefit and Council Tax Reduction after your Income Support or Jobseeker's Allowance ends.
 
 

Temporary absences within Great Britain

Up to 13 weeks

If you are going away for a short period within Great Britain, for example on a holiday, or visiting friends or relatives, we may be able to pay you benefit for up to 13 weeks if you:
  • plan to be away for no more than 13 weeks from the first day of your absence, and
  • are not sub-letting, and
  • plan to return to your home.

Up to 52 weeks

You may be able to claim benefit for a long-term absence of up to 52 weeks within Great Britain if you are:
  • on remand awaiting trial or sentencing
  • a patient in hospital, or similar institution
  • receiving medical treatment or medically approved care or convalescence (other than in a trial period in a care home)
  • accompanying your child or partner who is receiving medical treatment or medically approved care (but not convalescence)
  • providing care to a child whose parent or guardian is receiving medical treatment or medically approved care (but not convalescence)
  • providing medically approved care to anyone
  • on an approved training course
  • a student away on a residential study course
  • receiving care in a care home
  • in fear of violence.
 

Temporary absences outside of Great Britain

The following rules about leaving your home temporarily only apply to absences which start on or after 28 July 2016, and only affect Housing Benefit. The rules affecting Council Tax Reduction are the same as those which apply to absences within Great Britain.
 

Up to four weeks

If you are going away outside Great Britain, for example on a holiday, or visiting friends or relatives, in most cases we will only be able to pay you Housing Benefit for up to four weeks if you:
  • plan to be away for no more than four weeks from the first day of your absence, and
  • are not sub-letting; and
  • plan to return to your home.

Up to eight weeks

We may be able to pay you Housing Benefit for up to eight weeks if you are away due to a bereavement following the death of a partner, a child or close relative.
 

Up to 26 weeks

We may be able to pay you Housing Benefit for up to 26 weeks if you are:

  • a patient in hospital, or similar institution
  • receiving medical treatment or medically approved care or convalescence (other than in a trial period in a care home)
  • accompanying your child or partner who is receiving medical treatment or medically approved care (but not convalescence)
  • providing care to a child whose parent or guardian is receiving medical treatment or
  • in fear of violence
  • in connection with being a mariner or continental shelf worker.
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Related pages

Contact us

  • Newham Benefits Service
    PO Box 23504
    London
    E15 4UU

    020 8430 2000

    Email us