Newham
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Essential maintenance this weekend to our housing management system
​Housing rent account balances and some online customer forms will be unavailable via MyNewham on Sunday 18 November between 7 - 10am.

Customers can still make payments, but online account balances will not be updated until Monday 19 November 2018. We apologise for any inconvenience caused.​​​

Industrial noise

​If you have problems with noise from:
  • building sites
  • building machinery
  • London City Airport
  • railways
report the problem online and we will investigate.
Noisy welding activity in a steelworks

Report noise problems online

If you live or work in Newham and you are disturbed by industrial noise, report the problem online.
 
If we find that there is a nuisance we can order the company to stop or limit the activities causing the problems.
 
 
You can also call us on 020 8430 2000.
 
 

Noise from building sites

There is a lot of building work going on in Newham. Building companies must keep noise to a minimum and work within set hours unless we agree otherwise.
 
Set working hours for building sites are:
  • 8am to 6pm Monday to Friday
  • 8am to 1pm on Saturdays
  • no work on Sundays or public holidays.
If noise from a building site is causing you problems, report it using our online form.
 
If there is a large building site close to where you live or work we can ask for noise and vibration to be checked throughout the project to make sure it stays within legal limits.
 
 

Noise from industrial machinery

If companies use machinery as part of their business, we can investigate any noise problems caused by that machinery.
 
Report any problems with noise from machinery, using our online form.
 
If we find that the noise is a nuisance we can force the company running the plant to take action to stop the nuisance.
 
 

Noise from London City Airport

If noise from the airport causes you problems we advise you contact the airport in the first instance 
however if you are not satisfied by the response then contact the Council’s Airport Monitoring Officer at AirportMonitoring@newham.gov.uk.
 
Newham’s Planning Department have a legal agreement with London City Airport which sets out how the airport manage the noise it makes. It includes limits to flight numbers, operational times and numerous other noise mitigation measures to reduce the impact of noise.
 
The Airport Monitoring Officer is responsible for making sure that the airport keeps to the agreement. The airport publishes a report on its performance every year to show how it has done this, which you can find on the London City Airport Environmental Management website.
 
 

Noise from railways and railway building projects

Unfortunately, maintenance work is usually done out of hours when trains are not running and staff can safely work on the track. We talk to the train companies regularly to make sure we know of any work, so we can reduce the effects on Newham residents. This may not be possible, however, if emergency works are necessary at short notice.
 
If noise from the railways or railway building projects cause you problems, report it using our online form.
 

Crossrail

If you are disturbed by noise from Crossrail sites, contact Crossrail directly on their 24-hour helpline 0345 602 3813 or by email helpdesk@crossrail.co.uk. General information is available from the Crossrail​ website.
 
If you are unhappy with the answer you get, contact us using our online form.  
 
 

Noise from building work at the Queen Elizabeth Olympic Park

If you are affected by noise from building work at the Queen Elizabeth Olympic Park, you should contact the park's customer services team.
 
If you are unhappy with the answer you get, contact us using our online form or call us on 020 3373 0643.
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