Noise problems we investigate
- loud music and parties
- noise from pubs, clubs, bars and live events
- neighbour noise, including DIY at unsociable hours
- noise from building sites
- alarms (car alarms, intruder alarms)
- noise from parked cars or machinery in the street
- noisy animals (barking dogs, crowing cockerels)
- noise from ventilation fans or other equipment.
Enforcement officers may visit the person(s) responsible and issue a warning or serve a notice. However this will depend on the time and nature of the problem.
If we are unable to visit at the time, we will:
- write to you acknowledge your complaint: or
- contact you to discuss the problem.
Before you complain about noise
- Try to solve the problem in a friendly way by talking to the person or company causing the noise if you feel comfortable with this.
- If this does not work, you could try taking other informal steps such as mediation – for more information go to the Problem Neighbours website.
- If you still can't solve the problem, complain to us.
How to complain about ongoing noise
If the noise problem is happening now, call us on 020 8430 2000. Do not report it online.
What happens next
If we do need to visit, we will contact you to arrange a time with you. Our staff will always show you their Newham Council identity card when they knock at your door.
What happens after we visit
- go directly to the person causing the problem and ask him or her to lower the level of noise – the officer on duty will decide whether or not to do this
- send the person an advisory (warning) letter
- give the person a noise-abatement notice (a legal order for the noise to stop)
- give the person a fixed-penalty notice (fine) if he or she breaks the noise-abatement notice (£100 for residential property or £400 for business property)
- take away the equipment making the noise
- take legal action in the Magistrate’s Court, which could lead to a fine of up to £5,000 for residential property and up to £20,000 for business property.
Noise from other sources
- call 0800 0722 110
- email firstname.lastname@example.org.