Concierge service in high-rise blocks
Many of our high-rise blocks have a concierge service which operates seven days a week.
The working hours of your concierges and any changes to their hours are advertised in your block.
The concierges look after the cleaning in your block. They also:
- make sure the building is secure and control access to it
- watch the CCTV to prevent and deter crime and vandalism
- deal with emergencies and arrange for emergency repairs
- help residents in difficulty
- help with problems of neighbour nuisance and unauthorised occupation.
You can report problems with your concierge service by phoning us on 020 8430 2000.